What are the responsibilities and job description for the Tech Maintenance position at Meow Wolf?
Privacy Notice for California Applicants and Employees
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of:
Job Description
The Tech Maintenance team member works in a unique and exceptional immersive arts exhibition covering areas of lighting, sound, video, projections, networking, show power, control & automation, interactive game mechanics, computer art installations, and animatronics. The Tech Maintenance team member is responsible for repairs and preventive maintenance of all exhibit technology, along with design and development of enhancements related to the functionality & overall experience of the exhibition. The ideal candidate should be proficient in redesigning or the rebuilding of problematic systems or installation of new systems during new installations. The Tech Maintenance team is tasked with operating and maintaining the exhibition daily, supporting special events, media events and contributing to new exhibit installations.
The starting rate of pay for this position is $60,000.
Job Responsibilities
The Tech Maintenance team member will have expertise in areas of electrical systems, data distribution, electronics, micro-controllers, lighting, audio, video, and how they work together to create a complete & immersive show experience. This individual will carry out installations, repairs, and upgrades on technical show equipment and systems, adhering to electrical codes, regulations, and standards. Knowledge and familiarity with electrical drawings, electronic schematics, computer hardware, software, applications, and operating systems and IT infrastructure are required.
Executing daily inspections and reporting, creation of and adherence to preventive maintenance schedules, managing parts inventory and software backups are a must. In addition, Tech Maintenance team members will learn best practices, standard operating procedures, safety related work practices as well as build and create the documentation of custom interactive artwork, objects and installations that seam together sensors, micro-controllers, computers, lights, sound, video, and various electromechanical elements that are part of the exhibition.
This role is charged with keeping these systems operational and coordinating with the exhibit-wide maintenance staff to repair and maintain all systems at the highest standard of quality. The Tech Maintenance team member will assist in training staff (exhibit team members, managers, docents, etc.) to engage the guests in the exhibition’s technical installations.
Tech Maintenance is also responsible for the implementation of the expanding goals of the exhibition, including engaging with the design, creative development, programming, systems engineering, mechanical integration, fabrication, and production of new interactive exhibit elements.
Additional Duties Include But Are Not Limited To
Required Qualifications
This job primarily operates in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, smoke machines and small and/or enclosed spaces. Outdoor settings may also be required for special events or as needed for maintenance and troubleshooting.
Physical Demands
Work Schedule
This is a full-time position, working a minimum of 40 hours a week. It requires a flexible schedule to accommodate both times the exhibit is closed to the public as well as normal operating hours. Evening, overnight and weekend work are required as job duties demand.
Supervisor Responsibilities
This position does not require supervisory responsibility.
Travel
Infrequent travel (less than 10%) may be required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.
INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.
Benefits
The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
Meow Wolf opens portals of possibility. Come as you are!
We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world’s leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.
We share a strong commitment to Belonging through our values of:
- Collaborative Creativity: We believe the act of creating together amplifies possibilities.
- Provocative Playfulness: We celebrate the unexpected because it is the doorway to discovery.
- Outsiders Welcome: We are all outsiders at heart, and we create space for everyone to feel like they belong.
- Authentic Compassion: We are “kind punks” - supportive to each other and standing up for what we believe in.
- Audacious Courage: We have the courage to radically reinvent ourselves to push the boundaries of art.
Job Description
The Tech Maintenance team member works in a unique and exceptional immersive arts exhibition covering areas of lighting, sound, video, projections, networking, show power, control & automation, interactive game mechanics, computer art installations, and animatronics. The Tech Maintenance team member is responsible for repairs and preventive maintenance of all exhibit technology, along with design and development of enhancements related to the functionality & overall experience of the exhibition. The ideal candidate should be proficient in redesigning or the rebuilding of problematic systems or installation of new systems during new installations. The Tech Maintenance team is tasked with operating and maintaining the exhibition daily, supporting special events, media events and contributing to new exhibit installations.
The starting rate of pay for this position is $60,000.
Job Responsibilities
The Tech Maintenance team member will have expertise in areas of electrical systems, data distribution, electronics, micro-controllers, lighting, audio, video, and how they work together to create a complete & immersive show experience. This individual will carry out installations, repairs, and upgrades on technical show equipment and systems, adhering to electrical codes, regulations, and standards. Knowledge and familiarity with electrical drawings, electronic schematics, computer hardware, software, applications, and operating systems and IT infrastructure are required.
Executing daily inspections and reporting, creation of and adherence to preventive maintenance schedules, managing parts inventory and software backups are a must. In addition, Tech Maintenance team members will learn best practices, standard operating procedures, safety related work practices as well as build and create the documentation of custom interactive artwork, objects and installations that seam together sensors, micro-controllers, computers, lights, sound, video, and various electromechanical elements that are part of the exhibition.
This role is charged with keeping these systems operational and coordinating with the exhibit-wide maintenance staff to repair and maintain all systems at the highest standard of quality. The Tech Maintenance team member will assist in training staff (exhibit team members, managers, docents, etc.) to engage the guests in the exhibition’s technical installations.
Tech Maintenance is also responsible for the implementation of the expanding goals of the exhibition, including engaging with the design, creative development, programming, systems engineering, mechanical integration, fabrication, and production of new interactive exhibit elements.
Additional Duties Include But Are Not Limited To
- Working collaboratively with all Meow Wolf Staff within the exhibition staff and sister exhibitions to support team building, knowledge transfer and problem solving techniques.
- Respond and resolve any immediately solvable technical problems.
- Document all maintenance and inspections using the Corporate CMMS.
- Support all exhibit staff members as needed on projects and repairs.
- Review and document in the Bug Reports and Tech Failure Log for updates/changes in daily operation.
- Install, test and report on new software and firmware upgrades.
- Report needs of parts to the Director of Exhibition & Facilities. .
- Clean, and maintain all exhibit tech pieces, tech closet/nook electronics and exhibit technical equipment.
- Work independently and in partnership with other exhibit teams to keep the exhibition clean, safe and functional.
- Update new media content and programming to exhibit devices and controllers as needed.
- Install, replace, connect, configure, and test any electronic devices, parts, tech equipment, computers, etc. as needed.
- Work with the Facility Maintenance team to solve any AC power problems, or upgrades.
- Observe guest interactions with the exhibition to conceptualize enhancements for the guest experience.
- Design and implementation of guest experience enhancements.
- Upgrading, enhancing, and the recreation of exhibit assets to better service their operation and functionality.
- Document all exhibit as-builts, upgrades and changes.
- Other duties as assigned.
Required Qualifications
- 3 to 5 years of professional experience in relevant industries, ideally working in Emerging New Media Technologies, Entertainment Technology, Software Development, Electrical Engineering, or Professional Audiovisual trades.
- The ideal candidate for this position holds a minimum of an Associate degree, is a graduate of a Technical Institute, holds relevant Industry Certifications or has equivalent job experience.
- Is competent and proficient in one or more of the following specialties:
- Theatrical Lighting and Projection / Video Systems
- Audio Systems, specifically Q-SYS & Networked Audio Protocols such as Dante
- Architectural Lighting Systems
- TouchDesigner, Max/MSP, other Visual Programming Environments
- Processing, Arduino IDE, C , Python, & other Creative Programming Environments
- Electrical Engineering and Low Voltage Electronics
- Creative Technology and Physical Computing
- Network Engineering Principles
- Reading & comprehending other people’s code & documentation.
- Basic knowledge of GitHub and version controlled project management.
- Has strong communication skills and ability to collaborate.
- Has strong ability to self-manage and work collaboratively.
- Has strong organizational and documentation capabilities.
- Is highly detail oriented, meticulous, and organized.
- Has strong fabrication skills and is skilled with power and hand tools.
- Demonstrated competency troubleshooting and repairing embedded systems that incorporate Arduino, Teensy, and Raspberry Pi.
- Advanced understanding of Max / MSP.
- Advanced understanding of Touch Designer.
- Ability to design using CAD & CAM software for use and fabrication with 3d printing, laser cutting, and CNC milling machines.
- Show Lighting Programming, in particular working with ETC systems.
- Advanced understanding of Network Engineering & IT infrastructure.
- Adept in programming languages such as Python, C/C , Node Red, JavaScript; frameworks like NodeJS, Svelte/React; and protocols like OSC, MIDI, TCP/UDP.
- Familiarity with PCBs, logic circuits, schematics, sensors/components, prototyping, and layout.
- Comfortable configuring, troubleshooting, and administering Linux computers from the command line, Macs from the GUI and command line, and Windows PCs.
- Experience with projectors and media servers.
- OSHA 10 General Industry.
- Embrace and exemplify Meow Wolf Culture.
- Be enthusiastic about work and creating a transcendental guest and employee experience.
- Listen and communicate with compassion and positivity.
- Demonstrate flexibility and a receptiveness to change.
- Be positive, accountable, skilled at problem solving and embracing great teamwork.
- Willing to work outside the comfort zone to assist guests or fellow team members.
- Always maintain professional courtesy and behavior.
This job primarily operates in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, smoke machines and small and/or enclosed spaces. Outdoor settings may also be required for special events or as needed for maintenance and troubleshooting.
Physical Demands
- Moving in different positions to accomplish tasks in various environments including small, enclosed spaces
- Remaining in a stationary position for prolonged periods
- Repeating motions that may include the wrists, hands and/or fingers
- Positioning or moving objects up to 75 pounds
- Use of maintenance tools and cleaning equipment, includes use of cleaning agents and chemicals
- Use of lead free solder with smoke extraction required
- Use of access equipment such as ladders and aerial work platform
- Safe standards are required for work at heights
- Ability to operate and manipulate power tools, specialty lighting, fog machine, computers, rigging equipment, projectors and all other exhibit technical equipment as needed
Work Schedule
This is a full-time position, working a minimum of 40 hours a week. It requires a flexible schedule to accommodate both times the exhibit is closed to the public as well as normal operating hours. Evening, overnight and weekend work are required as job duties demand.
Supervisor Responsibilities
This position does not require supervisory responsibility.
Travel
Infrequent travel (less than 10%) may be required for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.
INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.
Benefits
The choices we make concerning our benefits during enrollment periods are among the most important we select for ourselves and our families. As part of the total compensation package for full-time employees, Meow Wolf offers a comprehensive benefits package that includes various options to meet individual healthcare and financial needs along with many perks.
- Medical Insurance options: PPO & HSA
- Dental & Vision Insurance
- 401k Retirement Plan
- Company Paid Life Insurance Policy & Long-Term Disability Coverage
- Voluntary Short-term Disability & Critical Illness Policies
- Company Paid Employee Assistance Program
- Paid Parental Leave for 12 weeks
- Discount off Meow Wolf Gift Shop Merch
- Admission to Meow Wolf attractions for employees and guests
Salary : $60,000
