Collection Agent

About Us:

Western Peak is a trusted name in plumbing, HVAC, and electrical services. We take pride in delivering top-notch service to our clients while maintaining strong relationships with our customers and vendors. We are looking for a Collections Specialist to join our team and help manage outstanding balances efficiently and professionally.

Job Description:

As a Collections Specialist, you will be responsible for contacting customers with overdue accounts, negotiating payment plans, and ensuring timely collections while maintaining a professional and respectful approach. You will work closely with our billing department and clients to resolve any outstanding balances.

In addition to collections, you will assist with answering phone calls, responding to general inquiries, and helping with dispatching as needed. Once the collection procedures are in place and have been completed, additional administrative tasks may be assigned. However, the majority of your role will revolve around following up on collections and maintaining one-on-one customer interactions.

Responsibilities:

• Contact customers regarding past-due balances via phone, email, and written correspondence.
• Negotiate payment plans and settlements while adhering to company policies.
• Maintain detailed and accurate records of collection efforts in the system.
• Collaborate with the billing and customer service teams to resolve disputes and billing issues.
• Process payments and set up payment arrangements as needed.
• Send invoices, statements, and follow-up reminders.
• Escalate unresolved accounts to management for further action if necessary.
• Ensure compliance with all federal, state, and company collection policies.
• Assist with answering phone calls, addressing general customer inquiries, and providing support to dispatch when necessary.
• Perform additional administrative tasks once the collection process is in place and completed.

Qualifications:

• Previous experience in collections, accounts receivable, or customer service preferred.
• Strong communication and negotiation skills.
• Ability to handle difficult conversations professionally and with empathy.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and billing software (AppFolio, QuickBooks, Google Sheets/ Excel or similar is a plus).
• Experience in the plumbing, HVAC, or electrical industry is a plus but not required.

Benefits:

• Competitive pay based on experience.
• Paid time off and holiday pay.
• Opportunities for career growth and advancement.
• Supportive and team-oriented work environment.

If you are an organized, detail-oriented individual with strong communication skills and a passion for financial accuracy, we encourage you to apply!

Job Type: Full-time

Pay: $17.88 - $21.81 per hour

Expected hours: 40 per week

Benefits:

• On-the-job training
• Paid sick time
• Paid time off
• Paid training

Education:

• Associate (Preferred)

Experience:

• Collection: 3 years (Required)

Language:

• additional languages (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Colorado Springs, CO 80907 (Required)

Ability to Relocate:

• Colorado Springs, CO 80907: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22