Field Service Technician II – IT Cooling Systems - Phoenix, AZ

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI’s Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform service support activities, troubleshoot, and repair IT Cooling products and electro-mechanical equipment. This role also includes providing scheduled technical sales or service support for our valued customers.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of IT Cooling products at customer sites.

• Troubleshoot with Expertise: Diagnose refrigeration and electro-mechanical equipment issues using schematics, mechanical drawings, troubleshooting documents, and hand-held or computer-based test equipment.

• Handle Refrigerant Systems: Perform repairs and maintenance, including leak detection, reclamation of refrigerant, evacuation, and charging of R410A systems.

• Fix HVAC Systems: Evaluate, troubleshoot, and repair HVAC electric, control systems, and other engineering products.

• Perform Key Refrigerant Tasks: Reclaim, measure, charge, pressure test, and evacuate HVAC units as needed.

• Provide Technical Support: Offer expert guidance to internal and external customers, including third-party service organizations and end users.

• Inspect and Test: Examine returned products, components, and systems to determine defects or operational status.

• Be On-Call for Emergencies: Schedule and deliver emergency technical support and field service on an on-call basis.

• Document Thoroughly: Maintain service records and prepare documentation related to installation, testing, repair, and customer support.

• Support Field Projects: Assist with power equipment projects when required.

• Submit Reports Accurately: File timely and accurate expense reports in compliance with company policies.

• Be a Positive Representative: Further the goals and positive image of the division by conducting business cooperatively with other MEPPI departments, customers, and suppliers.

What You Bring:

• Education: Associate degree in HVAC, Electrical, Electronics, or a related technical field, with 2-5 years of experience troubleshooting and repairing HVAC systems—or equivalent education and experience.

• Technical Knowledge: Intermediate knowledge of HVAC systems through experience or successful completion of technical training courses.

• Certification: EPA Section 608 certification is required.

• Proficiency with Tools: Advanced knowledge and proficiency with mechanical and electronic test equipment.

• Technical Reading Skills: Ability to read and interpret technical drawings, blueprints, electrical schematics, and bills of materials.

• Problem-Solving: Advanced analytical and problem-solving skills to diagnose and resolve complex issues.

• Communication Skills: Advanced interpersonal communication skills to effectively engage with customers, employees, and vendors.

• Tech-Savvy: Intermediate computer skills with an emphasis on Microsoft Office products, timekeeping systems, and expense reporting systems.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.