Field Service Technician II – IT Cooling Systems Portland, OR

Powering Innovation, Delivering Excellence: Leading the Future of Critical Cooling Solutions!

MEPPI's Service Center Division (SCD) is seeking a skilled and motivated Field Service Technician II – IT Cooling to support and service our high-performance IT Cooling products and electro-mechanical systems. This hands-on role is critical in delivering technical support, troubleshooting, and scheduled service to ensure that our customers’ cooling infrastructure remains reliable and efficient.

What You’ll Do:

• Deliver On-Site Support: Perform start-up services, preventative and remedial maintenance, field modifications, and testing of IT Cooling and HVAC-related equipment at customer sites.

• Be the Go-To Expert: Provide responsive technical support to internal and external customers, including third-party service providers and end users, ensuring high-quality, timely issue resolution.

• Diagnose and Document: Inspect, test, and document the status and defects of returned products and systems to determine cause of failure and recommend corrective actions.

• Stay Ready for Emergencies: Provide scheduled and on-call emergency field service and technical support to help customers maintain critical cooling operations without interruption.

• Collaborate and Innovate: Work with other MEPPI departments to support product improvements and customer satisfaction initiatives.

• Master the Details: Troubleshoot and repair routine HVAC system and refrigerant-related issues; escalate complex or non-routine problems as appropriate.

• Advocate for Upgrades: Identify and recommend system upgrades and preventive maintenance services to optimize long-term performance and efficiency.

• Troubleshoot with Precision: Evaluate, diagnose, and resolve issues in refrigeration, electrical, and control systems using schematic diagrams, test equipment, and technical documents.

• Create Clear Records: Maintain comprehensive service logs and documentation for all installation, testing, and maintenance activities.

• Mentor Future Talent: Assist in training and guiding less experienced technicians in best practices and technical troubleshooting.

• Stay Professional: Submit accurate expense reports in a timely manner, adhering to company travel and expense guidelines.

What You Bring:

• Education: Associate degree in HVAC, Electrical, Electronics, or a related technical field, with 2–5 years of experience troubleshooting and repairing HVAC systems—or equivalent education and experience.

• Technical Expertise: Intermediate knowledge of HVAC systems gained through experience or successful completion of specialized technical training.

• Certifications: EPA Section 608 Certification required.

• Analytical Skills: Advanced problem-solving and analytical abilities, with demonstrated success in diagnosing and resolving complex technical issues.

• Communication: Excellent interpersonal and communication skills to effectively support customers, peers, and partners.

• Technical Knowledge: Ability to read and interpret technical drawings, schematics, blueprints, and bills of materials.

• Technology Proficiency: Proficiency with mechanical and electronic test equipment, Microsoft Office applications, timekeeping, and expense reporting systems.

• Requirements: Must hold a valid driver’s license and be able to rent vehicles as needed.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.