Inside Service Sales Manager

Position Summary - Inside Service Sales Manager

Lead & Drive Sales – Manage all aspects of inside service sales to align with strategic goals, sales plans, and business growth objectives for Critical Power Services.
Execute Strategies – Develop and implement scalable sales strategies to achieve orders, revenue, and customer retention goals.

What you'll do:

• Manage Operations – Oversee processes and resources of the inside service sales team, ensuring efficiency and alignment with business objectives.

• Forecast & Budget – Assist in preparing annual budgets, revenue forecasts, profitability projections, and staffing plans.
• Sales Strategy – Support the development of sales plans to drive business growth and track performance against key sales goals.
• Team Leadership – Direct, train, and develop employees through cross-training, education opportunities, and performance reviews.
• Customer Engagement – Build and maintain relationships with key stakeholders at customer organizations and industry events.
• Escalation Management – Develop and oversee problem resolution procedures to ensure customer satisfaction.
• Negotiation & Contracts – Support RFQs, specification reviews, and contract negotiations as needed.
• Market Analysis – Monitor and report on customer trends, competitor activity, and market insights to adjust sales strategies.
• Software & CRM – Advocate for and support software-based sales tools, including Salesforce and CRM systems.
• Brand Representation – Enhance the Division’s professional image through customer interactions, vendor relationships, and internal collaboration.

What you'll bring:

• Education & Experience – bachelor’s degree in business or related field with 5 years in technical sales and 3 years in management, or equivalent experience.

• Service Sales Expertise – Advanced knowledge of selling service products and commercial negotiation.
• Strategic & Analytical Thinking – Strong problem-solving, forecasting, and data analysis skills.
• Leadership & Collaboration – Proven ability to work in a team environment, lead multiple projects, and drive performance.
• Communication & Presentation – Excellent interpersonal, verbal, and written communication skills for engaging with customers, vendors, and internal teams.
• Technical Proficiency – Advanced skills in Microsoft Office, Salesforce, CRM platforms, and product development software.

What’s in It for You?

• Comprehensive Health Coverage: We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development: We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
• 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.