What are the responsibilities and job description for the Service Coordinator position at MEPPI?
Lead service delivery excellence as a Service Coordinator, ensuring seamless operations and top-tier customer satisfaction within our Critical Power Solutions Division!
MEPPI's Service Center Division is searching for a talented Service Coordinator to Provide all aspects of service coordination for customer accounts.
What Youll Do:
- Plan, organize and schedule repair services, contracted maintenance, parts replacement and warranty work with customers, sales representatives, service technicians and authorized service providers (ASPs). Maintain and update the service calendar including scheduled fieldwork, emergency services and technician availability.
- Create and process service orders for parts, labor, service provider commissions, billable service, and service contract maintenance. Enter and maintain service order data in MEPPIs customer relations management (CRM) and business systems.
- Create and distribute work orders for repair services, contracted maintenance, parts replacement and warranty work to technicians and ASPs. Order third-party equipment, perform scheduling, and create work orders for site testing and/or start-ups.
- Create and process paperwork to pay service providers for completed work.
- Manage open contracts to ensure preventative maintenance is completed according to schedule.
- Track and confirm that all services have been completed, paperwork submitted, and expenses posted to ensure completion of work to close orders. Prepare service orders for invoicing or crediting.
- Coordinate material returns by issuing Return Material Authorizations (RMAs).
- Collaborate with MEPPI logistics and customers to arrange deliveries of large shipments.
- Ensure technicians have proper credentials and meet safety requirements for access to assigned job sites.
- Further the goals and a positive image of the Division by conducting business with other MEPPI departments, customers, and suppliers in a timely and cooperative manner.
What You Bring:
- Education & Experience: An Associate's degree in Business or a related field, along with 3 years of hands-on experience in sales, customer service, or sales support within a service-driven industry. Equivalent education and experience will also be considered.
- Multitasking Mastery: Proven ability to juggle multiple priorities and consistently meet deadlines in a dynamic environment.
- Customer Engagement: Intermediate experience in call center operations, collections, or other customer-facing roles, allowing you to handle inquiries and resolve issues effectively.
- Communication Skills: Strong interpersonal and communication skills, enabling you to build rapport and maintain professional relationships with both customers and colleagues.
- Tech-Savvy: Intermediate proficiency in MS Office, along with experience working with ERP/MRP systems and CRM platforms to streamline workflows and enhance productivity.
Whats in It for You?
- Comprehensive Health Coverage: Weve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
- Retirement Plans: Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
- Generous Paid Time Off: Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
- Career Development: Were invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
- Exclusive Employee Discounts: Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
- 24-Hour Fitness Center: Stay fit with access to our on-site fitness center, available to you 24/7.
Why MEPPI?
At MEPPI, youre not just another team memberyoure part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, were a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.
About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us in Warrendale, Pennsylvania, and be part of a global team thats driving the future of transportation and energy solutions.
Ready to Apply? Join MEPPI and help us power the future! Apply today to become a part of our innovative and dedicated team.
Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.
Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.
