What are the responsibilities and job description for the Technology Integration Specialist - IDD position at Merakey?
Are you looking for an opportunity to advance your career while working with an extraordinary team? Our Merakey affiliate (LumiCare) is looking for a Remote Technology Integration Specialist to join the team.
The Technology Integration Specialist will be responsible for several aspects of LumiCare business. The position will conduct assessments as needed, outreach to customers, and design training and support plans. The position will also have an IT component. Equipment knowledge, ability to configure, order equipment, and provide troubleshooting will be necessary to support the LumiCare customers. The position includes a leadership role, providing guidance and training to new and current team members, along with updating inventory, coordinating referral assignments to Assistive Tech professionals, assigning team members to recurring reports monthly, and updating team resources as needed. This position will work on various existing and new contracts acquired by LumiCare.
- Oversee assessment completion and interpret recommendations.
- Complete statements of work for our customers.
- Order and set-up technology solutions (hardware, software, specialized devices).
- Complete training and support plans.
- Implementation and trainings for individuals and groups.
- Conduct training and support functions for customers as required.
- Work with LumiCare leadership on specific processes and tool development.
- Participate in outreach to current and prospective customers.
- Conduct research to be proficient and knowledgeable regarding current products and prospective new market items.
- Update team resources and inventory.
- Provide training and guidance to new and current team members.
- Oversee/assign monthly report completion by the team.
- Coordinate weekly referrals to Assistive Technology Professionals on the team.
- Work on LumiCare Contracts as assigned.
- Coordination and/or participation in customer meetings.
- Job Duties for LumiCare contracts as assigned.
- All aspects of technology services for individual referrals.
- Other duties as assigned.
Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply.
Requirements:- Remote Position - Must be located in PA, OH, TX, LA, TN, MI, DE, or MD
- Bachelor's degree in business or related field is required.
- At least 3 years' experience in the health and human resources industry is required.
- IT and Project Management experience.
