What are the responsibilities and job description for the Senior Customer Adoption Manager for Spaces Ecosystem position at Meraki?
Application window is expected to close on 1 / 3 / 2025
It's magic.
Some say magic's not real. Others call it a trick. But we know better. At Cisco Meraki, magic is created by the energy and passion of our employees, who shape our dynamic community and empower us to problem-solve for our customers. We see magic unfold when complex challenges become intuitive, technology functions seamlessly, and everyone is valued for who they are.
Our Culture
At Cisco Meraki, we empower organizations of all sizes to deliver exceptional customer and employee experiences through our intuitive platform-it's like magic. Our commitment to cutting-edge technology is driven by a collaborative, flexible, and inclusive culture. This environment grants our employees the autonomy to develop technology that is secure and accessible. We connect passionate people to their missions by simplifying the digital workplace.
What We Offer
Driven by a community of innovative and purposeful individuals, we create technology that lets our customers focus on what truly matters. Our employees foster an environment that challenges limits, embraces risks, and supports our customers in achieving their goals.
Join Us :
Believe in magic? Join us. You belong here. (You probably know that already.)
Don't believe in magic? Join us. And start making magic you can believe in.
About Us
Cisco Spaces revolutionizes how businesses interact with physical spaces by seamlessly connecting people, devices, and data through a sophisticated cloud platform. With deep integration into Cisco infrastructure, we empower IT and business teams to achieve important outcomes on a global scale.
The Opportunity
We are seeking a Senior Customer Adoption Manager for Ecosystem to enable successful Smart Spaces deployments by working closely with our ecosystem partners, customers, and internal teams. This role focuses on driving technical integration, partner enablement, and customer success to ensure impactful outcomes through Cisco Spaces and its ecosystem solutions.
Key Responsibilities
Deployment Enablement
- Lead deployment efforts for select accounts, collaborating with partners (application and device providers), customers, sales teams, and system integrators.
- Develop and maintain runbooks, technical documentation, and enablement materials to standardize deployment processes for joint solutions and scale success.
- Provide hands-on support and guidance during deployment challenges, ensuring flawless integration and issue resolution.
- Act as a feedback channel to engineering, product, and executive teams, sharing insights on deployment successes and areas for improvement.
Partner Ecosystem Engagement
Customer Success Focus
Continuous Improvement
Qualifications
Does this sound like you? We'd love to hear from you!
We encourage you to drop us a line even if you don't have all the points above. That's a lot of different areas of responsibility! We will help you pick them up because we believe that great leaders come from a diverse set of backgrounds.
About Cisco
The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.
At Cisco Meraki, we're challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We're building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Compensation Range : 165,700-$232,900 USD
Message to applicants applying to work in the U.S. and / or Canada :
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and / or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
Salary : $165,700 - $232,900
