What are the responsibilities and job description for the Banking Services Specialist position at Mercantile Bank?
Job Responsibilities
As a Full-Time Teller, you will be responsible for providing exceptional customer service through a variety of banking transactions, including deposits, withdrawals, loan payments, and check cashing. You will identify cross-sell opportunities and connect customers with the right team members to enhance their banking experience. Efficiently managing your cash drawer and balancing it daily will be key responsibilities. By projecting a positive image of the bank and maintaining up-to-date knowledge of our products and services, you'll promote strong customer relations. Your role will involve initiating sales, meeting sales goals, and actively utilizing our Customer Relationship Management System (360 View) for efficient service. Additionally, you will be expected to collaborate with colleagues, attend required training sessions, and adhere to all banking regulations and policies while embracing the dynamic culture at Mercantile Bank.
Key Performance Indicators
Your success as a Full-Time Teller will be measured by your ability to provide exceptional customer service, meet sales goals, and efficiently manage your cash drawer. You will be expected to maintain accurate records, follow banking regulations and policies, and demonstrate a commitment to customer satisfaction and employee development. By achieving these key performance indicators, you will contribute to the growth and success of Mercantile Bank.
Benefits and Perks
We offer a comprehensive benefits package, including competitive compensation, bonus programs, and best-in-class benefit options. Our employees are also eligible for company-paid life insurance, health savings accounts, flexible spending accounts, three weeks' vacation, sick time, eleven paid holidays, and a giving day to make a positive impact in the community. We also offer employee assistance programs, adoption and IVF assistance, fitness equipment purchase plans, and tuition reimbursement.
As a Full-Time Teller, you will be responsible for providing exceptional customer service through a variety of banking transactions, including deposits, withdrawals, loan payments, and check cashing. You will identify cross-sell opportunities and connect customers with the right team members to enhance their banking experience. Efficiently managing your cash drawer and balancing it daily will be key responsibilities. By projecting a positive image of the bank and maintaining up-to-date knowledge of our products and services, you'll promote strong customer relations. Your role will involve initiating sales, meeting sales goals, and actively utilizing our Customer Relationship Management System (360 View) for efficient service. Additionally, you will be expected to collaborate with colleagues, attend required training sessions, and adhere to all banking regulations and policies while embracing the dynamic culture at Mercantile Bank.
Key Performance Indicators
Your success as a Full-Time Teller will be measured by your ability to provide exceptional customer service, meet sales goals, and efficiently manage your cash drawer. You will be expected to maintain accurate records, follow banking regulations and policies, and demonstrate a commitment to customer satisfaction and employee development. By achieving these key performance indicators, you will contribute to the growth and success of Mercantile Bank.
Benefits and Perks
We offer a comprehensive benefits package, including competitive compensation, bonus programs, and best-in-class benefit options. Our employees are also eligible for company-paid life insurance, health savings accounts, flexible spending accounts, three weeks' vacation, sick time, eleven paid holidays, and a giving day to make a positive impact in the community. We also offer employee assistance programs, adoption and IVF assistance, fitness equipment purchase plans, and tuition reimbursement.
