What are the responsibilities and job description for the Early Delinquency Specialist position at Mercantile Bank?
Join Mercantile Bank as a Full-Time Early Delinquency Specialist and become an integral part of our dynamic team! This exciting opportunity allows you to leverage your banking knowledge while working directly with consumer and mortgage loans. You will play a crucial role in our mission to deliver exceptional customer service, ensuring clients navigate through early delinquency issues with support and expertise. Being onsite fosters collaboration and engagement with fellow professionals, enhancing your career growth in a high-performance, energetic environment.
Your contributions will directly impact our customers, allowing for innovative solutions to real-world challenges. You will be provided great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Equipment Stipend. Step into a role that values inclusivity and integrity, and take the next step in your banking career with a company that believes in excellence and accountability.
Mercantile Bank: What drives us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people. You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Day to day as a Early Delinquency Specialist
As a Full-Time Early Delinquency Specialist at Mercantile Bank, you will play a vital role in the collection of past due consumer loans through standard practices that focus on effective communication and education. By contacting delinquent borrowers via phone and written correspondence, you will work toward resolving their loan issues and enlightening them on the benefits of fulfilling their mortgage obligations early. Your responsibilities will include providing counseling on financial resources and payment relief options, processing routine transactions, and maintaining compliance with investor collection policies.
You will assist in locating borrowers, updating contact information, and documenting collection efforts while collaborating with various departments to address issues causing late payments. Your proactive approach and thorough knowledge of consumer lending regulations will support a customer-centric environment, while participation in team meetings will enhance your expertise in identifying collection opportunities and potential risks.
Does this sound like you?
To excel as a Full-Time Early Delinquency Specialist at Mercantile Bank, you will need strong communication and interpersonal skills to effectively engage with delinquent borrowers and guide them through their financial challenges. A minimum of 1-2 years of banking experience, coupled with a solid understanding of consumer and mortgage loans, is preferred, as this knowledge will enable you to address borrower inquiries accurately. Familiarity with default management in serviced loans, particularly with Freddie Mac and Fannie Mae, will enhance your ability to navigate complex situations. Proficiency in using banking software and tools for documentation and record-keeping is essential for maintaining compliance and tracking collection efforts.
Additionally, strong analytical skills will assist you in identifying potential risks and collection opportunities. A collaborative mindset will be crucial for working with various departments to resolve issues, ensuring a seamless experience for our customers.
There is the opportunity to work from home up to two days per week, after the training period.
Join us!
If you think this role will suit your needs, great! Applying is a piece of cake. Good luck - we're excited to meet you!
