What are the responsibilities and job description for the HCM Benefits Implementation Specialist position at Mercantile Bank?
Join Mercantile Bank as a Full-Time HCM Benefits Implementation Specialist and experience the thrill of making a tangible impact in the HCM (Human Capital Management) and banking industry! Our culture promotes innovation and collaboration, making every day a new opportunity to solve problems creatively. Enjoy the flexibility of a hybrid work week, where once you have completed the initial training, you can work from home a couple days a week, if you desire. This role offers a perfect blend of autonomy and teamwork, empowering you to excel in a supportive and inclusive environment.
You will be provided great benefits such as Medical, Dental, Vision, 401(k), Flexible Spending Account, Competitive Salary, and Paid Time Off. If you are ready to embrace a rewarding career where your insights will shape our services, this is the ideal opportunity for you!
Mercantile Bank: What drives us
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people.
HCM Benefits Implementation Specialist
The Benefits Implementation Specialist is responsible for set up and support of the service bureau Human Capital Management (HCM) benefit polices along with supporting service bureau benefits alliance partnerships, including third party integrations and carrier connections. This position involves working with prospects and existing clients to understand their benefit plans, and affordable care act (ACA) compliance requirements. This position will be responsible for project management of all Benefits and ACA implementations for multiple clients through analysis, configuration, development, integration, quality assurance testing, troubleshooting and maintenance.
Job Duties
- Developing and maintaining expert knowledge of functions and configuration of the HCM solution and maintain knowledge of FLSA, FMLA, COBRA, HIPAA, ERISA, ACA, EEO, and other benefits-related regulations.
- Utilizing project plans and schedules to configure benefit policies and configuration timely.
- Configuring Affordable Care Act data to comply with ACA compliance due dates.
- Maintaining benefit partnerships with strategic alliances which could include FSA, HRA, HSA, COBRA, Workers Compensation, the Affordable Care Act, and retirement plans.
- Supporting the client administrator(s) related to benefits, ACA functions, Navigator Integration and Carrier Connectivity Integration of the HCM system.
- Serving as a technical point-of-contact for assigned functional areas and serving as the subject matter expert.
- Ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.
- Understanding of Benefits processes and data, including eligibility and enrollment rules, and benefit procedures in order to ensure correct implementation.
- Configuring software based on detailed analysis of the client's plan documents, handbook and other benefit policies and performing quality assurance of system configuration.
- Performing review of employee records, deductions, and calculations against enrollment data to ensure accuracy of participation and withholding.
- Researching emerging products, application development, standards, best practices, and changes to service bureau products, emerging markets, and new solutions.
- Participating in departmental projects as needed.
- Checking voicemail and e-mail at least 3 times per day and responding in a timely manner.
- Strong systems knowledge leverages technology to improve efficiencies, experience defining technical requirements and working with systems resources.
- In-depth organizational skills, follow through, and high attention to detail.
- Experience identifying and resolving complex issues, will take initiative even under unfamiliar or ambiguous circumstances with a solid sense of accountability and sound personal judgment.
- Customer service oriented with a demonstrated desire to exceed expectations including the ability to serve multiple projects and clients to deliver an excellent client experience.
- Ability to confidently discuss subject matter.
- Possess interpersonal and analytical skills.
- Comfortable working with large amounts of data.
Qualifications
- 1-3 years business experience, with at 1 years of experience in HRIS system administration, HR Generalist/Specialist experience
- Experience in Benefits Administration
- Working knowledge of HR processes, systems and procedures
