What are the responsibilities and job description for the Treasury Support Specialist position at Mercantile Bank?
Join Mercantile Bank in Grand Rapids, MI, as a full-time Treasury Support Specialist and experience the thrill of being part of a growing community bank focused on being the financial and career partner of choice. This role offers the flexibility of working from home, allowing you to maintain a balance between your professional and personal life while excelling in a community focused banking environment. As a tech-savvy individual, you'll engage in meaningful interactions with customers, leveraging your aptitude for learning new systems to provide exceptional support. With a starting pay of $21/hour, plus additional compensation based on experience, this is an opportunity for energetic, customer-centric professionals to shine.
Your journey with us will not only enhance your skills but also allow you to make a significant impact on our bank-wide goals by supporting the business customers that are the backbone of our community.
Primary Responsibilities:
- Answer calls from our business customers and provide technical support and direction
- Log and create customer incidents
- Escalate product and sales related questions to appropriate team members / departments
A little about us:
Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 6 billion in total assets, and 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day. We are accountable not only to our customers, but to our employees and the communities in which we serve. We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We strongly believe that embracing human diversity makes us a better bank. We know it makes us better people. You'll be rewarded for your expertise through competitive compensation, bonus programs, and best-in-class benefit options, such multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Account, Flexible Spending Account, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan. Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, 529 College Savings Plans, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities tailored to your career interests and goals.
Your day to day as a Support Specialist:
In this position, your knowledge of online systems will be put to good use as you take requests, execute system maintenance, and manage administrative tasks. While prior banking or treasury management experience is a plus, a passion for technology and a natural curiosity will set you up for success.
Think of it as being the IT helpdesk for our business banking products- you may find yourself speaking with a customer to add a user, troubleshoot an error, or process a wire transaction. Leveraging your excellent communication skills and using our customer tracking system, you will follow up, troubleshoot, and escalate issues effectively. Initially in-office for training, this role offers the flexibility of working from home 1-2 days a week as you grow into your responsibilities.
What we're looking for in a Support Specialist:
To excel as a Treasury Support Specialist at Mercantile Bank, candidates should possess a high aptitude for technology, enabling them to swiftly learn and navigate various online systems essential for supporting our business customers. A background in customer service, with 1-3 years of experience, is vital for effectively addressing inquiries and providing assistance with treasury products. A high school diploma or GED is a minimum requirement for this role.
The ability to thrive in an office environment while managing phone calls and emails Monday through Friday from 8 AM to 5 PM is crucial. Candidates must exhibit a professional demeanor paired with excellent verbal and written communication skills, ensuring clarity and professionalism in all customer interactions. While prior banking or treasury experience is advantageous, a genuine eagerness to learn and contribute will serve as the foundation for success in this dynamic support role.
Knowledge and skills required for the position are:
- A high aptitude for technology and learning new systems
- Customer service experience (1-3 years) minimum
- High school diploma or GED
- Ability to work in an office environment and answer calls/respond to emails M-F 8am-5pm
- Professional demeanor
- Excellent verbal/written communication skills
- Banking and/or Treasury experience is a plus
If you think this position is a fit for you, apply now! We look forward to reviewing your application.
Salary : $21
