Part Time Office Assistant

Summary The Office Assistant at the Institute for Humane Studies and Mercatus Center at George Mason University assists with the efficient administration of an office environment for approximately 300 people at one main office in Arlington and a satellite location in Fairfax. The Office Assistant is responsible for front office activities (including reception), mail, maintenance of break rooms and shared spaces, and additional facilities functions as needed. Key ResponsibilitiesThe essential functions of the Office Assistant include: Provide above-and-beyond customer service to visitors and staff to create a welcoming and positive environment. Greet all guests, and direct them to their appropriate point of contact. Address their needs and answer their questions to the best of your ability or find an answer if you don’t know it. Treat guests with hospitality: offer them something to drink and a place for the coat/bag, direct them to the nearest restroom, and provide them with other information (such as Wi-Fi credentials) as needed. Communicate building needs to Lincoln Property staff, and coordinate building services for events such as HVAC and cleaning for after-hour events. Assist to answer every phone call during business hours and direct the caller to the appropriate associate or associate’s voicemail. If the appropriate contact can’t be reached, go above and beyond to have someone talk to them or take a detailed message. Provide an update to any inquiries by the end of the day at the latest. Handle all calls respectfully and with emotional intelligence and ensure that callers are treated like a customer and provided with excellent customer service. Receive, sort, and forward incoming mail and packages daily for Mercatus, IHS, and subtenants - shipments from conferences, marketing materials, gifts, checks, etc. - to ensure that it goes to the correct employee. Coordinate the pick-up and delivery of time-sensitive mail, including express mail.  Set up offices for new employees before and after they arrive so that they have all the supplies they need: filing cabinets, access cards parking items, desks, furniture, etc. Schedule and coordinate inter-office moves with each employee. Assist in receiving and storing office supplies and materials. Maintain a full inventory and ensure that the office is fully stocked with all supplies. Manage the inventory to ensure that a reasonable number of items are ordered to fully supply the office, without superfluity. Clean out fridges weekly, and clean/check conference room supplies weekly. Support the office manager, and other cross-collaborative partners, i.e. - manage/assist with record keeping and auditing to support organizational standards as set by the office manager, follow protocols and processes for upholding employee access and commonly required assistive needs for both an in-person and virtual employee base. Required Qualifications  Zero to two years of previous experience in an office environment or professional customer service role. Proficient computer skills, including Microsoft Office Suite Highly organized multitasker who works well in a fast-paced environment Superior communication skills both written and oral Working knowledge of mail processes such as postage machines, FedEx, and UPS. Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to lift office products and supplies, up to 20 pounds. Position Type/Expected Hours of WorkThis is a part-time, in-house position. Hours of work are typically M-F 10:00 am-3:00 pm, and there are instances where the Office Assistant will need to come in early or leave late based on specific business requirements.

Salary : $31,500 - $39,900