Loaner Car Coordinator

Aufgaben The mission of the Mercedes-Benz Manhattan Loaner Car Coordinator is to coordinate with mobility Department staff, BDC Service Reps and Service Advisors to ensure MBM meets daily activities and scheduled commitments

The Mercedes-Benz Manhattan Alternate Transportation Coordinator must provide a consistently outstanding brand and customer experience through consistently excellent preparation, attitude, and teamwork

• Ensure that paperwork and other administration tasks associated with providing these services are completed to standards of the Mobility Department.
• Maintain the loaner car records and files in a logical and organized manner.
• Maintain and monitor customer and fleet information in department's computer system.
• Ensure pick-up and delivery fleet and loaner cars are always clean, gassed and in proper mechanical working order.
• Maintain the security of the loaner car fleet, customer information and vehicle keys.
• Work with advisors and service management to ensure loaner cars are returned as quickly as possible.
• Provide reports of loaner cars out and provide management with report of off road loaners being repaired and total days down.
• Report to supervisors any situation or condition that jeopardizes the safety, welfare, and / or integrity of the dealership, its employees, or customers.
• Perform other various tasks as directed by service management.
• Collect monies from customers who incurred parking / traffic violation while in possession of loaner vehicle.
• Collect monies from customers for re-fuel charges and over the limit mileage or usage.
• Handle all customer service needs and inquiries and needs to MBM standards of performance and report any foreseen customer dissatisfaction to appropriate department or manager.
• Maintain personal grooming, hygiene, and dress commensurate with the position.
• Maintain a clean and safe work area.

The pay range is $23-$25 / hr

Qualifikationen

Salary : $23 - $25