What are the responsibilities and job description for the Internet Manager position at Mercedes-Benz Lubbock?
For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18 dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!
Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!
Mercedes-Benz of Lubbock, Texas, a Cavender Auto Family Dealership, is currently looking for a talented Internet Sales Manager to join our growing family and help "Make Confidence Happen".
Veterans and Military spouses are encouraged to apply!
Why Work at Mercedes-Benz of Lubbock, Texas:
- Medical, Dental and Vision Insurance, and pet insurance
- Paid Time off
- Paid Maternity and Paternity leave (Parental Leave)
- Company Paid $10,000 life insurance policy
- Employee discounts on Vehicles, Service and Parts
- Professional growth and development training on a quarterly basis.
Here is what you will be doing:
- Sets, monitors, and manages performance expectations for BDC team members
- Consistently reviews phone calls to ensure basic script/processes are being followed and positive guest experience is maintained (reports wins and opportunities)
- Conducts training for BDC personnel on proper client handling, telephone etiquette and follow up
- Assists in proactively resolving customer complaints as necessary
- Escalates appropriate situations to parts, service and general managers
- Gather accurate customer information to create a database for continual follow-up and retention
- Reply to online email leads and requests for service information within store's standards
- Build and maintain knowledge of product information, current sales pricing, dealership and manufacturer events and promotions.
- Utilize computer & phone skills to increase appointments, sales, customer retention and set appointments with call-ins, referrals and leads.
- Report to appropriate management when expectations are not met
- Administration of payroll weekly and monthly to include metric bonuses and quarterly reviews/increases
- Prepares monthly reports on employee and department KPIs
Here is what you will need:
- High School Diploma/GED is required
- Successfully complete MVR, background check, and pre-employment drug test.
- Valid driver's license
- Previous experience setting up/running/managing an Automotive BDC is required
- Previous experience with Internet/Web response centers is a plus
- Previous CRM experience is a plus
