Service Receptionist

Service Receptionist

The major tasks, duties, and responsibilities that make up a car dealership receptionist job description are listed below:

• Guarantee all checks in accordance with company policy.
• Answer phone and direct customers/prospects to the appropriate department and ensure to follow-up in a timely manner
• Diplomatically handle customer complaints and refer them to the appropriate individual/unit for resolution
• Ensure all company safety policies and procedures are strictly followed
• Ensure to check with management at the end of each shift before leaving the dealership to ascertain they do not need anything additional
• Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies)
• Use the dealership’s computer system to calculate customer’s bills
• Responsible for receiving payments (cash, checks, and credit card payments) from customers and document the amount received on the repair order and/or counter ticket
• Provide customers with accurate change and issue receipts to them
• Responsible for processing internals daily
• Maintain confidentiality of customer and company information at all times
• Attend to customers with a clear, friendly voice along with a professional demeanor
• Maintain and keep customer areas tidy
• Responsible for stocking fresh complimentary snacks and beverages for customers
• Attend to waiting customers.

Qualifications

• Education: To work as a car dealership receptionist requires a minimum of High School Diploma
• Communication Skills: Car dealership receptionists require excellent oral communication skills to effectively communicate customers’ interest needs and requests to management and sales personnel; as well as written communication skills for filing and documentation
• Language Skills: They require the ability to read and comprehend instructions and information
• Professionalism: They must present a professional personal appearance at all times and a polished communication style
• Phone Handling Skills: They require appropriate phone handling etiquette for polite conversation with customers and prospects; and for promptly and efficiently handling a multi-line phone system
• Flexibility: Car dealership receptionists must be willing and able to work various schedules
• Interpersonal Skills: Receptionists require excellent interpersonal skills to relate easily with people of various background and personalities. It is also essential for them to work effectively with all departments with limited supervision
• Computer Skills: They require intermediate computer skills in Microsoft Word, Outlook and Excel. They also require strong keyboarding skills
• Time-management: They must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner
• Math Skills: They require basic math skills for basic arithmetic manipulations.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Receptionist: 2 years (Preferred)

Ability to Relocate:

• New York, NY 10019: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $20