General Sales Manager - Mercedes-Benz of Hampton

Location: Hampton, VA

About Us

Mills Automotive Group: Dedicated to Delivering a Tailored & Exceptional Automotive Experience!

At Mills Automotive Group, we are a family-owned company proud to stand among the leading dealership groups in the United States. With a continually expanding portfolio of over 35 dealerships and a diverse array of brands under the Mills Auto umbrella, we are well-positioned to meet every consumer's automotive needs. What truly sets us apart is our steadfast dedication to our customers. Our knowledgeable sales and service team brings years of industry expertise, all focused on elevating the customer’s experience.

Join Our Ever-Expanding Team

As we redefine the car-buying experience, we're looking for individuals who share our core values of character, integrity, teamwork, work ethic, and performance. When you join Mills Auto Group, you become part of a passionate and dedicated team working towards a common goal: delivering a tailored, exceptional automotive experience for all our customers.

Whether you're interested in sales, service, or any other role within our organization, your contribution matters. We are committed to hiring the best and brightest people who are enthusiastic, positive, share a growth mindset, and have the desire to create unparalleled customer experiences. We value diversity, offer a supportive work environment, and provide personal and professional growth opportunities. At Mills Auto Group, you're not just an employee; you're a valued member of our family.

So be a part of our exciting journey as we speed towards the future. Join Mills Auto Group and help us continue to redefine the car-buying experience for our valued customers. Your dedication to our core values will make all the difference as we achieve new heights together.

About The Role

We are looking for a strong leader with luxury automotive expertise to fill the role of General Sales Manager, Mercedes-Benz of Hampton. You will be the driving force behind the sales team and the architect of creating exceptional client experiences. This pivotal position requires 5-7 years of experience in luxury automotive sales, where you have demonstrated effective leadership in leading a high-performing sales team, fostering a culture of excellence, and ensuring every client interaction embodies the luxury and prestige of the Mercedes-Benz brand. You will also be responsible for strategic planning, sales growth, and achieving profit goals. Diverse candidates are encouraged to apply!

What You Will Do – Essential Responsibilities

• Lead, mentor, and motivate sales staff to achieve individual and team sales goals.
• Collaborate with General Manager to assess and establish optimal staffing levels. Ensure new hires meet high standards through careful screening and selection processes.
• Foster a positive work environment by maintaining high morale and low turnover. Support employee development, address concerns and issues promptly, and recognize outstanding performance to encourage internal promotions and overall team satisfaction.
• Conduct regular training sessions to enhance the team's product knowledge, customer service skills, and sales techniques.
• Develop and implement strategic initiatives to drive sales growth and maximize profitability within sales department.
• Monitor market trends and competitor activities to identify opportunities for growth and innovation.
• Ensure a cohesive and premium brand experience across all key customer touchpoints, including online platforms, and f&I interactions.
• Identify opportunities to enhance the luxury experience for clients through exclusive events, partnerships, and personalized services.
• Oversee client relationship management processes to ensure a high level of customer satisfaction and retention.
• Ensure the dealership environment reflects the high standards of the Mercedes-Benz brand, creating a welcoming and luxurious atmosphere for customers.
• Implement and uphold strict adherence to all sales processes and protocols to maintain dealership standards and compliance
• Oversee the utilization of CRM system to optimize customer relationship management and improve sales efficiency.
• Effectively manage new & used car inventory, turnover, days’ supply, and stocking levels for each Mercedes-Benz model to maximize profitability.
• Analyze sales data and performance metrics to identify areas for improvement and implement corrective actions as needed.
• Generate reports and presentations to communicate sales performance insights to senior leadership.

We Invite You To Apply – Key Qualifications & Requirements

• Minimum 5-7 years of experience in luxury dealership management experience.
• Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
• Proven experience in automotive sales management – with a focus on luxury brands.
• Strong leadership and team-building skills, with a track record of motivating and developing high-performing teams.
• Results-driven mindset with a demonstrated ability to achieve and exceed sales targets and KPIs.
• Strong communication skills, with the ability to engage and build rapport with high-end clientele.
• Excellent negotiation and interpersonal skills.
• Team player with a positive, collaborative spirit.
• Professional appearance and demeanor, reflecting the prestige of the Mercedes-Benz brand.
• Impressive work ethic, with a commitment to excellence and continuous improvement.
• Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions.
• Familiarity with CRM systems and data-driven decision-making.
• Flexible - available to work weekends, evenings, nights, and holidays as needed.
• Valid United States-issued driver’s license
• Candidate must be authorized to work in the United States

What We Offer

Benefits

• Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
• Dental and Vision Plans
• 401(K)
• Company Paid Basic Life and Short-term Disability
• Employee Assistance Plan
• Sick and Vacation Time, Paid Holidays
• Voluntary Benefits Include:  Critical Illness, Hospital Indemnity and Accident Insurance
• Employee Discounts and Perks Program
• Employee Wellness Subsidy
• Tuition Assistance Program (Selected Dealerships)

Compensation

Competitive salary and performance-based bonuses.

The compensation you will receive can fluctuate based on several personalized factors, such as the job's geographical location, your expertise, skills, and professional background. Additionally, the comprehensive compensation package associated with this role might encompass additional components, which will be contingent upon the specific job offer extended to you. If you receive a job offer, you will receive detailed information about your eligibility and participation in these benefits plans.

At Mills Auto Group, we don’t just welcome diversity - we celebrate it! Mills Auto Group is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

If this role interests you, we invite you to submit your resume today!

Mills Automotive Group