- Possess thorough knowledge and understanding of all phases of the job.
- Performs diagnosis and repair of assigned vehicle upon presentation of a valid repair order.
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- Visually inspect each vehicle serviced to ensure that any needed services or repairs will be discovered.
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- Prepare and present accurate repair estimates to customers.
- Perform quality work; complete all details of the task or project being careful not to leave any “loose ends”.
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- Communicate with advisor to explain the diagnosis and subsequent repairs required. Provides relevant and timely information to management, co-workers, subordinates and clients.
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- Install only those parts described in repair order and return all warranty parts to Parts Department and dispose of used parts as directed.
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- Complete all work according to the applicable safety requirements and published procedures.
- Ability to understand problems and/or problem situations and make timely and practical decisions; getting management involved as needed. Ability to follow detailed instruction with minimal supervision.
- Ability to respond to clients, co-workers, both internal and external staff in a prompt and courteous manner. Display a willingness to help others accomplish their objectives.
- Ability to embrace change; ability to adapt to necessary changes and constantly strive to improve.
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- Return all special tools and equipment to their proper storage areas after using and return un-used parts to the Parts Department.
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- Responsible to maintain personal tools and special tools.
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- Provide any administrative assistance necessary to complete warranty repair orders and other tasks as assigned by management.
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- Review the technical bulletins and other publications as assigned by management.
- Effective time management; schedule work to maximize productivity and avoid wasting time; prioritize daily repairs and tasks.
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- Follow assigned work schedule and arrive at work before your scheduled start time and be at your work station productively engaged by the scheduled time.
- Maintain a positive attitude and disposition at all times.
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- Complies with all safety rules and use all appropriate safety and personal protection equipment as required.
- Complies and cooperates with established company policies, procedures, and rules.
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- Follow established dress code policy at all times.
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- Safeguard customer and Dealer information per established policy.
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- Exemplifies organizational culture and holds others in department accountable for doing the same.
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- Accomplishes all current and future tasks as appropriately assigned or requested.
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- Other related duties as may be assigned.
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