What are the responsibilities and job description for the Automotive Sales Valet / Porter position at Mercedes-Benz of New Orleans?
Job Title: Sales Valet / Porter
Location: Mercedes-Benz of New Orleans, 3727 Veterans Memorial Blvd, Metairie, La 70002
Department: Sales
Job Summary:
The Sales Valet / Porter at Mercedes-Benz of New Orleans plays a crucial role in delivering outstanding customer service by managing the parking and retrieval of vehicles, assisting with vehicle-related inquiries, and ensuring that the sales operations run smoothly. This role involves interacting with clients, handling vehicles with care, and supporting the sales team in creating a positive customer experience.
Key Responsibilities:
- Vehicle Management:
- Park and retrieve customer vehicles in a timely and efficient manner.
- Ensure vehicles are parked in designated areas and are handled with care to prevent any damage.
- Maintain a clean and organized parking area to facilitate easy access and movement.
- Customer Service:
- Greet customers warmly and assist them with parking and retrieving their vehicles.
- Provide information about vehicle features, sales promotions, or dealership services as needed.
- Address customer inquiries and concerns promptly and professionally.
- Vehicle Preparation:
- Prepare vehicles for customer test drives, ensuring they are clean, fueled, and in good condition.
- Coordinate with the sales team to ensure that vehicles are ready for customer appointments or demonstrations.
- Safety and Security:
- Adhere to all safety protocols and procedures to ensure the safe operation of vehicles and parking areas.
- Monitor the parking lot for any signs of suspicious activity and report concerns to security or management.
- Coordination with Sales Team:
- Support sales staff by assisting with vehicle delivery and pick-up arrangements.
- Communicate effectively with sales representatives to coordinate vehicle availability and customer appointments.
- Administrative Duties:
- Maintain accurate records of vehicle parking and retrieval times.
- Complete any necessary paperwork related to vehicle management or customer interactions.
- Maintenance and Cleanliness:
- Conduct regular inspections of parking areas and vehicle storage to ensure cleanliness and organization.
- Report any maintenance issues or needed repairs to the facilities team.
Qualifications:
- Must be 21 years old
- High School Diploma or Equivalent: Required
- Valid Driver’s License with a clean driving record.
- Clean Motor Vehicle Record (MVR): Required. The candidate must have a history free of significant traffic violations or accidents.
- The candidate must submit to and pass a MVR, background check, and drug screen.
- Previous experience in customer service, valet parking, or a similar role is preferred.
- Strong communication, organizational, and problem-solving skills. Proficiency in operating various types of vehicles.
- Ability to stand, walk, and drive for extended periods; must be able to lift and move items as needed.
Compensation:
- Starting Pay: $13 - $16 per hour, depending on experience and qualifications.
Benefits:
- Paid Time Off (PTO) and Holiday Pay
- 401(k) Plan
- Health, dental, and vision insurance.
- Employee Discounts
- Opportunities for Advancement
Working Conditions:
- Environment: May involve working outdoors in varying weather conditions.
- Hours: Flexible hours may be required, including evenings and weekends, depending on business needs.
Salary : $13 - $16