What are the responsibilities and job description for the Service Engineer position at Mercedes-Benz of Northern Arizona?
At Mercedes-Benz of Northern Arizona, we are seeking a skilled Technician to join our team. As a Master Technician, you will play a critical role in ensuring customer satisfaction and vehicle performance while upholding the integrity of the Mercedes-Benz brand.
The keys to success at LAPIS include treating others with respect, being a team player, having the wisdom to ask for help, taking ownership of your decisions and actions, representing yourself and the company with integrity, and surprising customers with enthusiasm and passion.
Key Responsibilities:
- Perform advanced diagnostics, repairs, and maintenance on Mercedes-Benz vehicles, including electrical, mechanical, and computerized systems.
- Utilize Mercedes-Benz diagnostic tools and software to accurately identify vehicle issues.
- Conduct comprehensive vehicle inspections and communicate findings to service advisors and customers.
- Perform manufacturer-recommended service and repairs in accordance with Mercedes-Benz guidelines.
- Maintain a clean and organized workspace while following all safety procedures.
- Stay up to date with the latest Mercedes-Benz technical training and certifications.
- Test drive vehicles to ensure proper repair completion and quality assurance.
- Work closely with the service team to provide exceptional customer experience.
Qualifications & Requirements:
- Extensive knowledge of Mercedes-Benz vehicle systems, diagnostics, and repair procedures.
- Strong proficiency with Mercedes-Benz diagnostic tools and software.
- Ability to read and interpret technical manuals, wiring diagrams, and service bulletins.
- Valid certification (e.g. ASE) is a plus.
- Valid driver's license.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Willingsness to continuously learn and stay updated with industry advancements.
Benefits & Perks:
- Competitive salary with performance-based bonuses.
- Paid Mercedes-Benz factory training and certification opportunities.
- Health, dental, and vision insurance.
- Paid vacation and holidays.
- Employee discounts on vehicle purchases and services.
- Relocation assistance.
