What are the responsibilities and job description for the Mercedes-Benz Parts Advisor position at Mercedes-Benz of Novi?
Overview
We are seeking a dedicated and knowledgeable Parts Advisor to join our team. In this role, you will be responsible for managing parts inventory, assisting customers and technicians with their parts needs, and ensuring that the parts department operates efficiently. The ideal candidate will have a strong background in inventory control and management, along with excellent communication skills to effectively interact with customers and team members.
Responsibilities
- Assist customers in identifying and locating the correct parts for their vehicles.
- Manage inventory levels to ensure adequate stock is maintained at all times.
- Utilize Point of Sale (POS) systems to process transactions accurately.
- Communicate effectively with service technicians regarding parts requirements for repairs.
- Use MyKaarma system to provide parts estimates to customers and techicians
- Maintain organized records of inventory and sales transactions using Computerized Maintenance Management Systems (CMMS).
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborate with dealership staff to ensure seamless operations within the parts department.
Experience
- Previous experience in a automotive parts required
- Proficiency in retail math to analyze sales trends and manage inventory effectively.
- Familiarity with inventory control and management practices is essential.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse customer bases.
- Strong organizational skills and attention to detail are necessary for maintaining accurate records.
- Ability to communicate clearly and effectively with customers and team members alike.
- Experience with Reynolds and Reynolds preferred
- Experience with MyKaarma system preferred
Join our team as a Parts Advisor, where your expertise will contribute significantly to our commitment to providing excellent service and support to our valued customers!
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Ability to Relocate:
- Novi, MI 48375: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $70,000