What are the responsibilities and job description for the Parts Counter Person (Shipping & Receiving) position at Mercedes-Benz of Palo Alto?
Description
As a Parts Counter Person (Shipping & Receiving), you will play a crucial role in providing excellent customer service to both internal and external customers while efficiently processing parts orders, receiving incoming shipments, and maintaining a clean and organized parts warehouse.
Responsibilities
Customer Service:
- Greet customers promptly and professionally.
- Assist customers in identifying and selecting the correct parts.
- Provide accurate information on part availability, pricing, and compatibility.
- Process customer orders and payments efficiently.
- Resolve customer inquiries and complaints in a timely and courteous manner.
Inventory Management:
- Maintain accurate inventory records.
- Receive and stock incoming parts shipments.
- Conduct regular inventory checks to identify low-stock items.
- Place orders for parts to replenish stock levels.
- Organize and maintain a clean and organized parts warehouse.
Technical Support:
- Utilize computer systems and parts catalogs to identify and locate parts.
- Collaborate with technicians to determine the correct parts needed for repairs.
- Provide technical advice and support to customers and technicians.
Administrative Tasks:
- Process paperwork, including invoices, purchase orders, and returns.
- Assist with shipping and receiving operations.
- Maintain a clean and safe work environment.
Other duties as assigned.
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education: High school diploma or equivalent.
- Experience: Previous experience in automotive parts or related field preferred.
- Skills:
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including knowledge of inventory management systems.
- Valid driver's license (may be required for deliveries or other duties).
Physical Requirements
- Ability to lift and carry heavy parts.
- Ability to stand for extended periods.
- Ability to bend, reach, and kneel.
- Ability to work in a fast-paced environment.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Positive Culture - Be part of a supportive and collaborative team.
- Growth Opportunities - Opportunities for continued personal and professional growth.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5
Salary : $18 - $25