Service Greeter

Description

At Mercedes-Benz Palo Alto, we are committed to providing an exceptional experience for every customer who walks through our doors. As a premier Mercedes-Benz dealership, we pride ourselves on delivering a blend of luxury, performance, and world-class service. We are looking for a passionate and dynamic individual to join our team and take hospitality to the next level. If you are someone who loves connecting with people and creating unforgettable first impressions, we want you to be part of our team!

The Service Greeter is the face of our dealership and plays a key role in providing an outstanding guest experience from the moment customers arrive. Your goal is to create an inviting and luxurious atmosphere that reflects the Mercedes-Benz brand, ensuring every guest feels valued and appreciated. You will be the first point of contact for customers, so your professionalism, warmth, and dedication to customer service are critical to your success.

Responsibilities:

• Greet all visitors, clients, and potential customers with a warm, welcoming, and professional demeanor.
• Maintain a high level of product knowledge to provide a seamless and informative experience.
• Escort customers to appropriate departments (sales, service, etc.), ensuring they are properly introduced to the team.
• Offer guests a selection of refreshments and snacks, elevating their overall experience while they wait.
• Manage customer expectations by coordinating with sales and service teams to ensure timely follow-ups.
• Anticipate customer needs and provide personalized recommendations and assistance to enhance their experience.
• Ensure that the showroom environment remains pristine, organized, and reflective of the luxury experience associated with the Mercedes-Benz brand.
• Assist with various administrative tasks as needed (e.g., customer check-ins, appointment scheduling).
• Create a welcoming and comfortable atmosphere for customers by offering refreshments, snacks, and other amenities.
• Continuously strive to exceed customer expectations and deliver an exceptional hospitality experience.
• Assist with any special events or promotions to elevate the customer experience.

Qualifications:

• Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.  
• High school diploma or equivalent.
• Previous experience in customer service, hospitality, or a similar role is preferred.
• Outstanding interpersonal skills and the ability to communicate effectively with a diverse range of people.
• Passion for providing exceptional service and making every customer feel special.
• A positive, energetic attitude and the ability to work well in a fast-paced, high-end environment.
• Professional appearance and demeanor, consistent with the luxury brand.
• Ability to multitask while maintaining attention to detail and focus on customer satisfaction.
• Knowledge of the automotive industry or luxury brands is a plus, but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for growth and career advancement in the luxury automotive industry.
• A dynamic and supportive team environment.
• Training and development to help you succeed in your role.
• A chance to be part of an elite, high-performing dealership known for excellence.

Physical Requirements

• Ability to stand and walk for extended periods of time.
• Ability to lift and carry objects, up to 50 pounds.
• Ability to bend, stoop, and kneel.
• Ability to work in a garage environment, which may include exposure to noise, chemicals, and varying temperatures.

Competitive benefits package

• Insurance: medical, dental, vision, life and pet insurance 
• Optional disability coverage 
• 401k plan 
• Paid Holidays 
• PTO 

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more. 
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?  

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5

Salary : $20 - $30