What are the responsibilities and job description for the Customer Service Rep. for Service Dept. - Auto Dealership position at Mercedes-Benz of Rockville Centre?
We are seeking a energetic individual to join our Service Department as a Customer Service Representative.
This is a great opportunity to start your career in the automotive industry and familiarize yourself with the entire dealership experience.
Mercedes-Benz of Rockville Centre became Long Island’s first Mercedes-Benz dealer in 1957. Our experienced staff is dedicated to providing clients with the best experience imaginable. If you are looking for an opportunity to work for a fast growing, family owned dealership, Mercedes-Benz of Rockville Centre is for you! Mercedes-Benz of Rockville Centre is always looking for a qualified individuals to join our Service Team.
In this role as a Customer Service Representative , you will play a crucial role in our customer service operations by assisting clients with scheduling appointments for their vehicle assessments and repairs.
This position involves managing both inbound and outbound calls to ensure our customers receive timely and efficient service.
At Mercedes-Benz of Rockville Centre, we strive to make every customer a customer for life.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
At Mercedes-Benz of Rockville Centre, we believe our employees are our greatest asset.
As such, we treat all employees with respect and appreciation for their contributions to the company.
We believe not only in providing ongoing training, but also, rewarding outstanding effort and results through bonus and commission programs.
What We Offer
Medical / Dental / Vision
401K Plan
Vacation and Sick Days
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Health and wellness
Flexible Work Schedule
Discounts on products and services
Responsibilities
- Handle Inbound calls from Customers seeking appointments for vehicle diagnostics and repairs.
- Make Outbound calls to follow-up with customers and schedule necessary appointments.
- Provide accurate information regarding service offerings, pricing and appointment availability.
- Maintain customer-focused approach to ensure high satisfaction levels and repeat business.
- Collaborate with Service Advisors and Technicians to prioritize appointments based on urgency and availability.
- Utilize CRM Software to log and book customer interactions and update customer vehicle appointments
Requirements
Mercedes-Benz of Rockville Centre is an Equal Opportunity Employer. We are committed to using our best efforts to hire, train, and promote to all positions without regard to race, color, religion, national origin, handicap, disability, sexual orientation, sex, marital status or age.
In addition, it is our policy to prohibit discrimination against persons for any of the above reasons.
