What are the responsibilities and job description for the SERVICE ADVISOR TRAINEE position at Mercedes-Benz of San Antonio?

Job Description

Job Title : Service Customer Rep Advisor Trainee

Department : Service

Reports To : Service Manager

FLSA Status : Exempt

Date : 05 / 21 / 2024

Prepared By : James Womack

SUMMARY

Ensures that all customers needs are met by tending to all customers and helping Service advisors with any and all duties.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

Ensures that Service Department customers are greeted timely and courteously and vehicles properly checked in.

Customers are directed to the proper location as they enter the Service Drive.

Help Service advisor by doing video walk around as needed.

Ensures vehicles are thoroughly cleaned

Exterior and interior of vehicles are washed and cleaned and doorjambs are wiped down

Interior of vehicles are thoroughly vacuumed

Vehicle surfaces such as upholstery and rugs and the vehicle engine and engine compartment are properly cleaned using appropriate cleaning agents, applicators and cleaning devices

Obtains customer’s signature on repair order; provide customer with copy.

Use of Job Aids that customers must fill out in the correct circumstances

Works with Team Leader as to what work is coming in.

Performs Service Advisor duties during lunch hours

Make out going phone calls to extended warranty companies.

Handles telephone inquiries regarding appointments and work in process

Maintains a professional appearance

Informs customers when their vehicle is ready

Keeps work area clean

Assists with tasks as needed.

Maintains high customer satisfaction standards.

Reports any safety issues immediately to management.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience

High school education

3 months related experience

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to effectively and clearly present information and instruction one-on-one or to a small group of other employees

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Certificates, Licenses, Registrations

Valid Driver’s License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.

Occasionally lifting and / or moving up to 25 pounds.

Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Frequently exposure to moving mechanical parts.

Occasional exposure to fumes or airborne particles, toxic or caustic chemicals, weather conditions, risk of electrical shock, and vibration.

Noise level in the work environment is usually loud.

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