Service Advisor Internal - Mercedes-Benz of San Juan

The Internal Advisor manages, writes, and tracks all Reconditioning, PDI, and Inventory in a fast-paced environment as well as being a highly motivated self-starter with an emphasis on individual accountability.  Responsible for communication, work allocation, and supervision of a team of (or individual) Technicians and Porters to ensure efficient and productive team performance and a compliant reconditioning process. The Service Advisor influences the volume of service business and plays the main role in ensuring internal customer satisfaction. 

An Internal Advisor is responsible for the efficient and timely processing of used vehicle reconditioning, PDIs, and recall completion for all New / Used vehicles. Supporting and achieving the Continental Auto Group five day turnaround target.

Responsibilities include but are not limited to:

• Responsible for all internal repair orders written for PDI, CPO, New / Used, Required Recalls and reconditioning service for all used vehicles.
• Identify all store inventory with open recalls.
• Liaise with parts / service team for timely vehicle completion. 
• Create a comprehensive estimate based on their inspection and technician findings. 
• Keep Service Manager informed of all issues that do, or may arise.
• Inspect repair quality and ensure all work is completed in a timely manner, with an emphasis on showroom readiness.
• Ensure the best parts options and the correct price for parts and labor is used for all recon work.
• Ensure each CPO guidelines are followed, and consistent with OEM and CAG Standards.   
• Manage the Reconditioning Vendor relationships, to improve quality and cycle time.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customer, co-workers, and suppliers.
• Adhere to all company policies, procedures, and safety standards.
• Properly closing tickets.
• Be organized, Be on time, Positive.

Requirements:

• Must have held a valid driver's license for at least 1 year.

• Must be at least 18 years of age to be considered.

Schedule:

•  This is a full-time position.

• Monday-Friday hours ranging from 7:00 AM - 6:00 PM.

Compensation

• Starting at $50,000 a year.

CAG is proud to be an equal opportunity employer. We are committed to building a diverse, equal, and inclusive workplace and our recruiting process reflects this commitment.

As a forward-thinking, adaptive, and supportive company, we seek others who care about providing a transformational environment where everyone has a voice and opportunities to succeed. We encourage all interested candidates to submit an application.

Core Values:

Transformational Not Transactional - Be Transformational

1. We do what we say we're going to do

2. We encourage and support each other

3. We're committed to continuous growth

Benefits

The Continental Automotive Group is an equal opportunity employer and a drug free workplace.

All Continental Automotive Group Full-Time Employees Receive:

• Employer Paid Dental Insurance

• Employer Paid Life Insurance

• Employer Paid Medical Insurance

• Employer Paid Health Savings Account Contribution

• Employer Paid Wellness Clinic

• Employer Paid Flu Vaccinations Every Fall

• Employer Percentage Matching for 401k

• Employer Paid Parental Leave

• Employer Paid Employee Assistance Program

• 5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)

• 14 Paid Time Off Vacation Days/Year (60 days - 3 years)

• 19 Paid Time Off Vacation Days/Year (3 - 7 years)

• 24 Paid Time Off Vacation Days/Year (7 years)

• Annual Christmas Bonus Based on Tenure

• Annual Technician Flag Hour Bonuses ($.25 for Express Tech Hr, $.50 for Main Line Tech Hr, $1 for Master Tech Hr)

• Annual Christmas Party

• Annual Employee Appreciation Dinner

• Employee Vehicle Purchase Program

• Employee Discounts on Collision Repair, Parts, and Service

• Bi-Weekly Pay Periods, Paid on Fridays 

• Holidays: Thanksgiving, Christmas & New Years

• Employer Paid Lunches Every Saturday

• Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)

• Access to In-House Insurance Agency

• Access to In-House Marketing Agency

• Voluntary Life Term and Whole Insurance

• Voluntary AFLAC Supplemental Coverages, Voluntary Vision plan, Pet Insurance, and Legal Shield

• $200 Donation to Charity of Your Choice with Approval 

We strive to take excellent care of our employees, so that they will strive to take excellent care of our clients!

CAG is committed to compliance with the American Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 220-0988.

Salary : $50,000