What are the responsibilities and job description for the Service Drive Manager position at Mercedes-Benz of Thousand Oaks?
Description
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
How You Will Make an Impact
Our guests seek luxury, value, and world-class service. As a Service Drive Manager, you optimize the service department for maximum production, build a loyal clientele, maintain good employee relationships, set, and obtain sales and profit objectives, and maintain service records. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.
What Winning Looks Like:
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
- Monitor automotive repair and maintenance to prevent operational delays
- Work with the service director to set departmental objectives
- Recruit, interview, and train service staff
- Staff technical teams relative to production requirements
- Maintain daily sales and production records as prescribed by management
- Review and evaluate service sales performance
- Remain current on new products and changes to existing products
- Maintain department finances within parameters established by management
- Assure proper repair-order flow to maximize productivity
- Monitor all warranty activity to ensure compliance with policies and procedures
- Adhere to the dealership’s client vehicle care and operation policy
- Administer payroll for service staff in cooperation with the payroll department, securing approval from the service director and general manager
- Enforce OSHA requirements, procedures, and regulations
- Conduct performance evaluations
- Participate in operational planning
- Maintain the facility and equipment
- Conduct weekly department meetings and attend weekly manager meetings
Skills Needed to Win:
- Excellent leadership skills with a passion for developing employees
- Ability to effectively manage time and to meet and exceed targets
- Must have strong leadership and organizational skills
- Keen attention to detail with a commitment to solving complex problems
- Strong written and verbal communication skills
- Outgoing, and positive attitude
- Knowledge of inventory control and management
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
Benefits of Working at Swickard:
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
Competitive benefits package:
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Requirements
Must be an experienced advisor with a strong selling background. Their main responsibility includes taking ownership of upsells that the advisor can't close. This teammate would also be secondary backup assisting in challenging CSI guests.
Salary : $100,000 - $120,000
