What are the responsibilities and job description for the Automotive Service Advisor position at Mercedes-Benz of Wilmington?
Mercedes-Benz of Wilmington is looking for a Service Advisor to join our team of professionals in our high volume Service Department!
The ideal candidate will possess a high energy level, a positive attitude, strong organization, communication, and problem-solving skills.
Company paid employee Dental, Vision, Short Term Disability and Life Insurance Coverage for a full time employees!
Employee Assistance Program (EAP) network available for our full-time employees and their dependents.
BENEFITS:
- Medical coverage, including a HSA option, available
- Voluntary insurance coverage such as Short/Long Term Disability, Life, Critical Illness, Hospital Indemnity & Accident Plans available
- Career Development
- Competitive Pay Plan
- 401(K) Plan with a generous Company Match
- Paid Time Off & Holidays
- Five-Day work week (Closed Sundays)
DAY-TO-DAY RESPONSIBILITIES OF THE SERVICE ADVISOR:
- Generate service repair orders
- Motivate Service Technicians
- Close out customer invoices
- Friendly and knowledgeable customer service skills
- Verifiable Customer Satisfaction Index track record
- Make recommendations based on time and mileage
- Generate estimates for repairs and maintenance
- Keep customers informed of their vehicle status
SKILLS & QUALIFICATIONS TO BE SUCCESSFUL IN THE ROLE:
- Self-motivated
- Team player
- Dependability
- Customer service skills
- Service excellence attitude
- Organization & time management Skills
- Ability to thrive in a fast-paced environment
- Excellent written and verbal communication skills
A valid State Driver’s License and ability to pass a pre-employment criminal background check are required for employment.
We are an Equal Opportunity Employer!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service Writing: 2 years (Preferred)
Work Location: In person
