What are the responsibilities and job description for the Parts Counter Person (Wholesale) position at Mercedes-Benz of Wilsonville?
Description
As a Parts Counter Person (Wholesale), you will play a crucial role in ensuring the efficient operation of our parts department. Your primary responsibility is to provide exceptional customer service and sales support to wholesale clients, including independent repair shops, body shops, and other dealerships. This role requires a strong understanding of automotive parts, excellent communication skills, and the ability to build and maintain lasting customer relationships.
Duties and Responsibilities:
- Build and maintain strong relationships with wholesale customers.
- Process parts orders accurately and efficiently.
- Identify and locate parts quickly and accurately.
- Provide technical assistance and advice to customers.
- Prepare and present quotes.
- Manage returns and warranty claims.
- Follow up with customers on orders and inquiries.
- Maintain accurate records.
- Stay up-to-date on new products and industry trends.
- Collaborate with team members.
- Adhere to company policies and safety regulations.
- Other duties as assigned.
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education: High school diploma or equivalent.
- Experience: Previous experience in automotive parts or related field.
- Skills:
- Strong customer service skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Basic computer skills, including knowledge of inventory management systems.
- Valid driver's license (may be required for deliveries or other duties).
Physical Requirements
- Ability to lift and carry heavy parts.
- Ability to stand for extended periods.
- Ability to bend, reach, and kneel.
- Ability to work in a fast-paced environment.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Positive Culture - Be part of a supportive and collaborative team.
- Growth Opportunities - Opportunities for continued personal and professional growth.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
