What are the responsibilities and job description for the Parts Counter Person position at Mercedes-Benz of Wilsonville?
Description
The Parts Counter Person is responsible for providing exceptional customer service by assisting customers in selecting and purchasing automotive parts. This role involves interacting with both retail and wholesale customers, answering inquiries, processing orders, and maintaining accurate inventory records.
Responsibilities
Customer Service:
- Greet customers promptly and professionally.
- Assist customers in identifying and selecting the correct parts.
- Provide accurate information on part availability, pricing, and compatibility.
- Process sales transactions efficiently and accurately.
- Resolve customer issues and complaints in a timely and courteous manner.
Inventory Management
- Maintain accurate inventory records.
- Stock shelves and organize the parts department.
- Identify and report low stock levels to the parts manager.
- Receive and verify incoming shipments.
Order Processing
- Process customer orders, including special orders and backorders.
- Coordinate with suppliers to expedite delivery of parts.
- Track and follow up on backorders.
Administrative Tasks
- Answer phone calls and provide information to customers.
- Prepare reports and other documentation as required.
- Maintain a clean and organized work environment.
Other duties as assigned.
Qualifications
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education: High school diploma or equivalent.
- Experience: Previous experience in automotive parts or retail sales preferred.
- Skills:
- Strong knowledge of automotive parts and systems.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Proficiency in computer systems and software.
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift and carry heavy objects.
- Ability to bend, reach, and kneel.
- Ability to work in a fast-paced environment.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Positive Culture - Be part of a supportive and collaborative team.
- Growth Opportunities - Opportunities for continued personal and professional growth.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and services.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience, and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our career's alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
