What are the responsibilities and job description for the Payment Services Associate position at Mercedes-Benz Stadium?
About Atlanta Falcons
The Atlanta Falcons are a professional American football club and member of the National Football League (NFL). The team’s headquarters and practice facility are located on a 50-acre site in Flowery Branch, Georgia. The Falcons’ NFL expansion franchise was awarded in 1965 and acquired by current owner Arthur M. Blank in 2002. Under Blank’s leadership, the Falcons have become one of the League’s premier teams on and off the field, playing their home games at Mercedes-Benz Stadium. For more information, visit www.atlantafalcons.com, and follow @AtlantaFalcons.
Position Summary: The Atlanta Falcons Payment Services team assists Season Ticket Members by delivering top-notch service and customizable payment plans. The program provides reps with the necessary tools, skills, and experiences to build a solid foundation within the professional sports industry.
This is a seasonal, part-time role located at Mercedes Benz Stadium in downtown Atlanta.
Role & Responsibilities:
- Recover past-due PSL and Season Ticket payments from clients
- Identify, troubleshoot, and resolve unusual/adverse situations and make sound judgement decisions based on available facts
- Proactively communicate with Season Ticket Members to determine needs and become experts on the products and services offered
- Manage records within Archtics and CRM ticketing systems
- Assist various departments on gamedays to develop further insight and skillset within the AMBSE family
Expectations:
- 60 touchpoints daily
- 30-hour work week, ability to work home games
- Punctuality
- Meet weekly goals set by management
- Maintain positive demeanor, team spirit and professionalism at all times
- Attend and contribute at meetings
- This is an in-person position expected to work at Mercedes-Benz Stadium
Required Skills:
- Customer service oriented
- Ability to produce timely results with a sense of urgency
- Use of sound judgement and problem-solving skills
- Uphold a high level of organization and attention to detail
- Be flexible and adaptable to change
Educational Requirements
- Bachelor’s degree in Sports Management, Sales/Marketing, Communication, or Business preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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