911 Emergency Dispatcher

Job Summary
We are seeking a dedicated and skilled Emergency Dispatcher to join our team. In this critical role, you will be responsible for receiving and processing emergency calls, coordinating responses with emergency services, and ensuring effective communication between all parties involved. The ideal candidate will possess strong multitasking abilities, excellent communication skills, and a calm demeanor under pressure.

Responsibilities

• Receive and prioritize emergency calls from the public and other agencies.
• Transcribe information accurately and relay it to appropriate emergency response teams.
• Utilize phone systems to manage incoming calls efficiently while maintaining professionalism.
• Perform phone triage to assess the urgency of situations and determine appropriate responses.
• Communicate effectively with callers, providing reassurance and guidance as needed.
• Type detailed incident reports and maintain accurate records of all communications.
• Utilize GPS technology to assist in locating incidents and directing responders.
• Employ GIS tools for mapping incidents and resource allocation.
• Manage conflicts that may arise during calls, ensuring a calm resolution while maintaining focus on the emergency at hand.

Skills

• Proficient in transcribing information quickly and accurately.
• Strong phone etiquette to ensure clear communication with callers.
• Knowledge of medical terminology to assist in assessing medical emergencies effectively.
• Familiarity with GPS systems for accurate location tracking.
• Excellent conflict management skills to handle high-stress situations calmly.
• Experience with phone systems and their functionalities in an emergency setting.
• Ability to communicate clearly and effectively under pressure, both verbally and in writing.

Join us in making a difference by providing essential support during emergencies as an Emergency Dispatcher!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 24 – 48 per week

Benefits:

• Dental insurance
• Dependent health insurance coverage
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• On call
• Overtime
• Rotating shift
• Weekends as needed

Application Question(s):

• Are you willing to have a criminal background check?
• Are you willing to take a drug test?
• Do you have any reason that you can not work a rotating shift schedule?

Ability to Commute:

• Princeton, WV 24739 (Required)

Work Location: In person

Salary : $15