What are the responsibilities and job description for the Client Onboarding Specialist, Broker Dealer position at Mercer Global Advisors Inc.?
Why Work at Mercer Advisors?
For nearly 40 years, Mercer Advisors has worked with families to help them amplify and simplify their financial lives. How? By integrating financial planning, investment management, tax, estate, insurance, and more, all managed by a single team. Today we proudly serve over 31,300 families in more than 90 cities across the U.S. Ranked the #1 RIA Firm in the nation by Barron’s, we are an independent, national fiduciary legally obligated to always act in the best interest of our clients.*
Mercer Advisors offers a distinct work environment that stands out in the financial industry. Our overall employee base and client-facing team are composed of 50% women, reflecting our commitment to diversity. We attract top talent from across the country, with no formal headquarters and flexible working arrangements, allowing us to assemble the best team possible.
Join us and be a part of a team dedicated to making a meaningful impact on the financial lives of families across the country.
- Mercer Advisors was ranked #1 for RIA firms with up to $70 billion in assets. The Barron’s top RIA ranking is based on a combination of metrics – including size, growth, service quality, technology, succession planning and others. No fee was paid for participation in the ranking, however, Mercer Advisors has paid a fee to Barron’s to use the ranking in marketing. Please see important information about the ranking criteria methodology here.
Job Summary:
The Client Onboarding Specialist provides daily, ongoing onboarding and operational support for the Broker-Dealer group. The Client Onboarding Specialist will be responsible for the preparing and processing of outgoing and incoming client onboarding paperwork and assisting in the operational processing of new clients into the broker-dealer. This role may also perform a wide range of support activities to facilitate the central service team and operations. This role requires excellent attention to detail and strong written communication skills.
Essential Job Functions for this role include:
- Preparing onboarding client paperwork and processing outbound to client
- Assisting with daily inbound and outbound mail & check handling
- Assisting operations with the handling and processing of client onboarding work processing tasks
- Assisting with managing client intake process for the broker-dealer team including creation of client files, inputting initial data into CRM, and ensuring all data is accurate and complete
- Coordinating inbound calls from clients to the central team
- Assisting with ad hoc projects
- Performing general administrative tasks, as needed
- Other duties as needed
Knowledge, Skills, and Abilities:
- High school diploma required; bachelor’s degree preferred.
- Outstanding work ethic and a self-starter
- Ability to meet deadlines and perform under pressure, by prioritizing and multi-tasking in a busy environment.
- Outstanding communication and organizational skills
- Proficiency with MS Word, Excel, Adobe, and Outlook
- Able to maintain confidentiality with all matters.
- Have a “can-do” positive attitude and enjoy being part of a team.
- Ability to prioritize and multi-task in a busy environment.
- Eager to become an expert in the position.
Work Schedule:
This professional role requires availability Monday through Friday, 8:00 AM – 5:00 PM, in office
All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.
Working Conditions:
Professional office environment, daytime hours, working inside, standing, and sitting, will be assigned to a workstation, no heavy lifting over 10 lbs.
Benefits:
Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs. We offer the following:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
- Two comprehensive Dental Plans
- Vision Insurance Plan
- Dependent Care Savings Account for child and dependent care.
- 14 Company Paid Holidays with a full week off at Thanksgiving.
- Generous paid time off program for vacation and sick days
- Employee Assistance Plan
- Family Medical Leave
- Paid Parental Leave (6 weeks)
- Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Adoption Assistance Reimbursement Program
- Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
- 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
- Pet Insurance
We are not accepting unsolicited resumes from agencies and/or search firms for this job posting.
Mercer Advisors provides equal employment opportunity to all applicants and employees without regard to age, color, disability, gender, marital status, national origin, race, religion, sexual orientation, gender identity and expression, physical or mental disability, genetic predisposition or carrier status, or any other characteristic protected by law in accordance with all applicable federal, state, and local laws. Mercer Advisors provides equal employment opportunity in all aspects of employment and employee relations, including recruitment, hiring, training and development, promotion, transfer, demotion, termination, layoff, compensation, benefits, and all other terms, conditions, and privileges of employment in accordance with applicable federal, state, and local laws.
