What are the responsibilities and job description for the Agent Relations Representative position at Mercer Transportation?
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom and experience.
We are seeking an Agent Relations Representative to build and maintain strong, collaborative relationships with our nationwide agent network. This role is critical in aligning agents with corporate objectives, ensuring operational success, and fostering agent engagement. If you’re passionate about problem-solving, relationship-building, and the trucking industry, we want to hear from you!
Job duties often include:
- Developing and maintaining strong relationships with Mercer’s agents across the U.S.
- Serving as the primary liaison between Mercer Corporate and agents to ensure effective communication of corporate initiatives.
- Advocating for agents by addressing challenges and connecting them with the appropriate internal stakeholders for support.
- Traveling (up to 50%) to agent offices to foster connections, provide support, and conduct business meetings.
- Identifying opportunities for operational improvements and providing actionable feedback to leadership.
- Demonstrating a thorough understanding of the billing process, brokerage operations, and agents' role in Mercer's success.
- Providing ongoing support and training to agents to align them with Mercer’s goals.
- Collaborating with leadership to identify and implement strategies for agent performance improvement.
Requirements:
- Minimum of 3 years of experience in sales, freight, or trucking operations, with knowledge of brokerage and agent-related processes.
- Strong interpersonal and relationship-building skills, with a collaborative mindset.
- Excellent verbal and written communication skills, including the ability to present information effectively.
- Problem-solving abilities, critical thinking, and adaptability in a fast-paced environment.
- Proficiency in MS Office applications and strong organizational skills.
- Willingness to travel up to 50% of the time.
Compensation and Benefits:
As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you! Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional insurances. These plans are subject to change at the discretion of the company.
May be subject to the following screening requirements: Motor Vehicle, Drug Screen and Criminal Background Check.
Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
