What are the responsibilities and job description for the Logistics Coordinator position at Mercer Transportation?
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.
Truck drivers are essential to our country’s economy because they haul products and materials throughout all states. Without truck drivers, businesses and consumers would not have what they need. Freight Coordinators are responsible for routing incoming and outgoing communication regarding freight shipments and transportation needs for their companies.
What do Mercer Transportation Freight Coordinators Do?
Work with shipping and logistics companies to ensure their supply lines are intact and efficient. They help monitor freights as they deliver shipments to their destinations and report all problems encountered. The coordinator is also responsible for communicating with other transport providers to patch up gaps in the delivery schedule due to vehicle breakdowns and accidents. The Freight Coordinator is expected to be hands-on in this task and quickly respond to inquiries and resolve problems.
Job Skills/Requirements
ESSENTIAL JOB FUNCTIONS
- Solicits and books freight from new and existing customer accounts.
- Seeks new customers and builds strong relationships with them.
- Monitor customers’ websites and emails in a timely manner and respond appropriately.
- Works with Mercer team to move freight.
- Tabulates correct mileage and rate charges, ensures correct agents commission splits, and issue advances in accordance with established company guidelines.
- Provide rates on rate bid packages.
- Analyzes problems as they arise and use independent judgment in conjunction with others to determine best solutions about customer satisfaction and Mercer profitability.
- Enters Loaded, Empty, Advance and Check Calls for trucks that call.
- Coordinate with Mercer and outside carriers to find suitable freight and enter in accurate driver locations into Mercer system.
- Follows internal processes to respond to customer needs. Suggests improvements or issues with processes to management. Answers all inquiries on a timely basis.
Education Requirements: Minimum, High School Diploma or equivalent. Preferred, Undergraduate degree with relevant courses and training in Sales Management.
ESSENTIAL SKILLS AND EXPERIENCE
- Three (3) years of work experience in Customer Service/Sales/Supervisory roles preferred.
- Working knowledge of U.S geography.
- Strong interpersonal, oral communication and presentation skills including the ability to communicate with all levels of management and audiences with diverse backgrounds and educational levels.
- Strong written communication skills including the ability to write reports and conduct business correspondences.
- Excels in prioritizing daily functions and dealing with multiple deadlines and high volumes of work; respond promptly to customer needs.
- Strong analytic and research skills including the ability to solve practical problems; Ability to take independent actions and calculated risks.
- Seeks opportunities to improve processes and implements creative solutions. Displays original thinking and creativity. Presents ideas and information in a manner that persuades positive interaction.
- Ability to work with group developing sales campaigns and realistic action plans.
- Computer proficiency.
Compensation and Benefits:
As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you!
Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional dental/vision/short-term disability insurances.
May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Financial Background Check.
Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, national origin, age, sexual orientation, genetic information, or mental and/or physical disability.
