What are the responsibilities and job description for the Truck Coordinator position at Mercer Transportation?
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.
Truck drivers are essential to our country’s economy because they haul products and materials throughout all states. Without truck drivers, businesses and consumers would not have what they need. Truck Dispatchers (Coordinators) act as a communication point to the truck drivers; effectively overseeing the distribution of products to and from customers. As a Truck Dispatcher, you will be involved in multiple facets of the transportation process.
Do you thrive in a fast-paced environment where strong communication and strategic thinking make all the difference? We’re looking for a Truck Dispatcher who can expertly balance driver preferences with operational goals to help maximize profitability.
In this role, you’ll be responsible for matching loads with drivers, always keeping their unique preferences and needs in mind. A big part of your day will involve building trust and maintaining strong relationships with drivers, helping them understand the benefits of accepting certain loads or routes while ensuring the best outcomes for everyone involved.
You’ll need to stay ahead of market trends and respond to fluctuating rates, using that knowledge to identify the most valuable opportunities. Success in this role requires staying calm under pressure, thinking critically, and confidently taking action with minimal supervision. Your goal is to save drivers time, empower them to make the best business decisions, and ensure trucks are positioned for maximum profitability—all while fostering an environment of trust and collaboration.
If you’re a natural communicator, thrive in dynamic situations, and are ready to make a real impact, this role is for you!
Office hours are Monday through Friday, 8am-5pm
Job duties often include:
- Coordinates scheduling of vehicles and drivers for meeting overall transportation requirements.
- Receive customer calls, records information, and enters data into software system.
- Resolves schedule problems (i.e., stop requests, updating maps, driver absenteeism, out-of-service vehicles, etc) ensuring all routes are covered.
- Receive and dispatch orders for products or deliveries.
- Prioritize calls according to urgency and importance.
- Monitor the route and status of truck drivers to coordinate and prioritize their schedule based on their preferences.
- Provide truck drivers with information about orders, traffic, obstacles and requirements.
- Compiles a variety of data for developing reports, information and mandated requirements.
You are expected to plan routes and schedules; ensuring the overall coverage required to meet the transportation scheduling demands; and evaluating, resolving and/or recommending solutions to incidents, complaints and/or accidents.
Interpersonal Skills and Knowledge a Truck Dispatcher Should Know
As a Truck Dispatcher, you schedule and dispatch orders while providing excellent customer service to ensure customer satisfaction, minimize costs and promote company sales. The ability to stay organized with materials and time is essential. The need for organization is due to the nature of managing many different projects and people at once. You will resolve most customer service issues by taking independent actions and calculated risks without supervision. One of the most critical skills is the ability to efficiently answer and respond to questions regarding projects and promptly respond to customer needs. You must possess excellent verbal, written, and interpersonal communication skills used to effectively convey information with a clear understanding to others.
Why Are Truck Dispatchers Necessary?
At Mercer, our long-term success is directly linked to our ability to consistently meet federal regulations and requirements and exceed safety expectations. This position responds to the needs of our drivers while getting product from one location to another. If you are interested in becoming a Truck Dispatcher apply today!
Education Requirements: High School Diploma or equivalent.
Basic experience using computers. Experience using dispatch and trucking software preferred.
Compensation and Benefits:
Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/life/long-term disability insurance, and 401K Plan; and voluntary optional dental/vision/short-term disability insurance.
May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check
Equal Employment Opportunity:
We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $20
