What are the responsibilities and job description for the Truck Settlement Associate position at Mercer Transportation?
Headquartered in Louisville, KY and ranked among the top carriers in the U.S., Mercer Transportation Co., Inc. (Mercer) has earned a reputation as one of the nation's leading owner operator companies. For over forty years, Mercer has built a family on the foundation of honesty, professional freedom, and experience.
Office hours are Monday through Friday, 8am-5pm
As a Truck Settlement Specialist, you will be responsible for providing accurate pay settlements to contracted permanent trucks and trucks leased to Mercer. You will handle incoming calls from drivers, perform data entry tasks, process settlements, and resolve discrepancies, ensuring smooth financial operations.
Essential Job Functions
- Driver Communication: Manage a high volume of incoming calls from drivers.
- Data Management: Accurately and efficiently perform data entry tasks while handling call inquiries.
- Settlement Processing: Ensure the accuracy of truck pay settlements and expedite disbursement mail in accordance with company guidelines.
- Discrepancy Resolution: Investigate and resolve payment discrepancies by conducting thorough research to identify root causes.
- Payment Inquiries: Respond promptly and professionally to driver inquiries regarding payment status and disposition.
- Fuel Card Assistance: Provide guidance and assistance to drivers regarding fuel card inquiries.
- Record Maintenance: Maintain organized records by accurately filing terminated driver information.
- Receivable Processing: Process receivables when a driver has been overpaid.
Essential Skills and Experience
- Excellent communication skills, both verbal and written.
- Strong attention to detail and accuracy.
- Knowledge of accounting systems and procedures.
- Ability to handle high-pressure situations with professionalism.
- Proficiency in data entry and office software applications.
- Ability to work independently and as part of a team.
Education Requirements: High School Diploma or equivalent.
May be subject to the following screening requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Financial Background Check.
Benefits: Mercer offers competitive salaries and comprehensive benefits programs provided to all eligible employees; paid vacation, holidays and sick leave, medical/dental/vision insurance, life insurance, long & short-term disability, 401K Plan and voluntary optional dental/vision/short-term disability insurances.
Additional Benefits: As a Mercer employee, you, your spouse and children, can use our free health care clinic at no cost to you!
Equal Employment Opportunity: We are an Equal Opportunity/Affirmative Action Employer. We are dedicated to a policy of non-discrimination in employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
