What are the responsibilities and job description for the Customer Service Support Specialist position at Merchant Management Group?
Now Hiring: IT & Point of Sale Support Specialist
Are you tech-savvy, customer-focused, and experienced with Point of Sale (POS) systems? We’re looking for a skilled Service & Support Specialist to join our team!
Key Responsibilities:
- Provide phone-based troubleshooting and support for POS systems and IT-related issues.
- Assist customers with basic technical problems and guide them through solutions.
- Document issues, escalate when necessary, and ensure timely resolution.
- Maintain excellent customer service and clear communication.
What We’re Looking For:
- Experience with POS systems and IT troubleshooting.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and phone etiquette.
- Ability to explain technical issues in a simple, customer-friendly manner.
Why Join Us?
- Competitive pay based on experience.
- Opportunity to work in a dynamic, fast-paced environment.
- Room for growth and development in the IT and service industry.
If you’re ready to be the go-to expert for our customers, apply today!
www.mmgapply.com
Job Types: Full-time, Part-time
Pay: $15.00 - $20.00 per hour
Expected hours: 20 – 40 per week
Shift:
- 4 hour shift
- 8 hour shift
Work Location: In person
Salary : $15 - $20