What are the responsibilities and job description for the Director, Membership position at Merchant Risk Council?
Details
Posted : 12-Feb-25
Location : Remote (Preference given to GA, NC, OK, TX, WA)
Type : Full Time
Salary : $,
Categories : Membership
Salary Details :
Along with a competitive salary, we offer a generous benefits package and annual performance bonus.
Preferred Education :
4 Year Degree
We are seeking a strategic, results-driven leader with a strong ability to multi-task and drive global membership growth.
The Director, Membership is responsible for leading a team to grow our global membership, improve member engagement and satisfaction, and ensure member benefits align with member needs. This position plays a pivotal role in strengthening MRC’s relationship with members, driving retention, and spearheading efforts to expand our member base.
The Director, Membership builds and maintains executive-level relationships while serving as an escalation point within these engagements. This position is responsible for ensuring appropriate internal stakeholder alignment offering proactive and prescriptive member communication and delivery, that result in outstanding member experiences.
The Director, Membership reports directly to the Vice President of Membership & Events and leads a team of five direct reports across four countries.
ROLES & RESPONSIBILITES
- Provide strategic leadership and direction for MRC’s membership and global expansion, developing and executing innovative strategies to increase member retention, engagement, and acquisition.
- Develop processes to track and execute global membership growth plans, working with relevant internal stakeholders to ensure consistent and efficient communication and delivery of benefits to the members.
- Oversee member communications and engagement strategies, defining processes to ensure the members are educated on the benefits and actively engaged to drive retention.
- Provide general support to MRC members globally, working with top online retailers and leading eCommerce Solution Providers.
- Become an expert in all programs and member opportunities offered to MRC members.
- Serve as a strategic advisor to prospective members, identifying challenges that can be solved utilizing Merchant Risk Council’s suite of resources and programs.
- Develop new member orientation sessions, focus groups, and other feedback forums to drive strategic plans.
- Manage and develop a strong team of membership and region managers responsible for member growth, engagement, and renewal.
- Maintain records and process in the CRM database and produce statistical summaries on all global membership KPI’s for internal reporting purposes.
- Manage membership renewals to >
85% annually.
Participate in networking opportunities and represent the MRC at key industry events.
QUALIFICATIONS, SKILLS AND EDUCATION REQUIREMENTS
Additional Notes :
About Merchant Risk Council The Merchant Risk Council (MRC) is a global non-profit trade association for payments and fraud professionals, established in . With a presence in North America, Europe, APAC and LATAM, MRC provides a platform for its members through education, advocacy, collaboration and networking. Program and service offerings address the challenges and opportunities in the payments ecosystem, providing our members with the knowledge and resources necessary to navigate the rapidly evolving payments industry. The membership base represents a diverse range of industries, including e-commerce, retail, travel, and financial services, reflecting the organization’s commitment to promoting safer and more secure commerce across sectors.
