What are the responsibilities and job description for the Call Center Specialist position at Merchants Bank of Indiana?
Description
Call Center Specialists will be the first point of contact for our customer inquiries. You will work in a highly collaborative environment, where customer execution is our passion. In this role you will process and respond to existing and potential customers inquiries. You will utilize multiple systems to provide information on accounts while answering every call with professionalism, accuracy and a genuine interest in helping our customers resolve any concerns.
Hours: 8 a.m. - 5 p.m., Monday - Friday
Essential Duties and Responsibilities:
- Handle inbound and outbound calls addressing any questions/concerns.
- Listen to customers needs and provide helpful solutions.
- Guide customers through troubleshooting, navigating the company website, or using company products.
- Review customer accounts as needed.
- Timely adhere to bank policies and procedures, audit and compliance guidelines, and training requirements.
- Provide back-up operational support for branch staff.
Requirements
What we are looking for...
- Requires at least one to two years of experience with customer service. Banking background preferred.
- Must have strong verbal and written communication skills with demonstrated strong interpersonal skills.
- Must have great listening skills and an empathetic attitude.
- Requires strong organizational skills, the ability to do basic math without assistance, and a keen focus on accuracy and timeliness.
- Requires high school diploma or GED from an accredited institution.
- Must be proficient in basic computer use including Microsoft Office and Outlook with the ability to learn new software programs and use relevant computer programs in a professional setting.
ABOUT MERCHANTS
Merchants Bancorp is a diversified bank holding company headquartered in Carmel, Indiana operating multiple lines of business, including Federal Housing Administration (“FHA”) multi-family housing and healthcare facility financing and servicing; mortgage warehouse financing; retail and correspondent residential mortgage banking; agricultural lending; and traditional community banking. Merchants Bancorp, with $17 billion in assets and $14.1 billion in deposits as of December 31, 2023, conducts its business primarily through its direct and indirect subsidiaries, Merchants Bank of Indiana, Merchants Capital Corp., Merchants Capital Servicing, LLC, and Merchants Mortgage, a division of Merchants Bank of Indiana.
We are very proud of being recognized both nationally as one of the top-performing public banks in the US. By S&P Global Market Intelligence and locally as a Best Place to work in Indiana for seven consecutive years. Learn more about this read more here.
