Document Transaction Manager

Merchants Bank Equipment Finance, located in Edina, has a supervisory opening for a Document Transaction Manager.     Duties include providing supervision of the document transaction staff responsible for documentation, funding and closing functions to ensure accuracy and compliance.  Works closely with management, sales, underwriting staff.  Also includes working with new contracts, personal property tax, DocuSign, state registrations, disaster recovery, reporting, office management and customer service.    Requires BS/BA Degree, preferably with a Business Administration or Finance degree or other business-related degree.  In the absence of a degree, this position will require at least 10 years of relevant work experience in the equipment finance industry.  Excellent leadership, customer service, and communication skills required.  Must have a understanding of vendor and direct orientation programs.  Must be able to work in a fast paced environment with a high level of professionalism and ability to maintain confidentiality.   Merchants offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.    Please click on Apply Now.  Questions can be emailed to hr@merchantsbank.com Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.           Job Summary: This position is responsible for leading and managing the centralized document transaction department.   Essential Duties: Supervision – Provide direct day to day supervision of document transaction staff responsible for documentation, funding and closing functions to ensure accuracy and compliance for related functions.  Maintain an understanding of vendor and direct origination programs. Provide guidance and mentoring to the document transaction department. Documentation, funding and closing of new contracts originated by MBEF’s sales origination team and approved for underwriting by a member of MBEF’s credit underwriting team and / or credit committee.  Documentation – Review transactional documentation with MBEF management and attorney to assure documentation is updated as needed and implemented in Aspire. Personal Property Tax – Assist Lead Finance Specialist/Portfolio Specialist with review and approval of PPT submission and payment from third party vendor source.  Provide support for information requests from customers and MBEF staff. DocuSign/eOriginal – Provide administrative responsibilities for DocuSign and eOriginal set up, training and monitor usage. State Registration – Enroll and manage e-title registration in required states. Disaster Recovery – Annual review, revision and testing of MBEF’s disaster recovery program. Reporting – Monitor CRA, title and pending files reporting. Customer Service – Serve as a member of the customer service team addressing various tasks and requests from the customer service line, email, and website. Office Management – This position will have primary responsibility for ensuring the MBEF office is run efficiently and effectively.  Functions will include coordinating office supply purchases and approving all office charges for payment. Ensure smooth and efficient workflow within the Document Transaction Department.  Seek out more efficient processes and workflows when applicable.   Facilitate strong working relationships with MBEF staff, and other internal customers.  Collaborate with other administrators on system updates, template changes, user questions and perform training to other users as requested.  Attend customer calls with MBEF sales officers from time to time as requested by the MBEF sales officer. Regularly attends meetings and performs training as needed. Employee may be asked to perform other duties as required by business needs. Employee will be expected to complete compliance and product knowledge assignments in a timely manner.   Working Conditions: Work will primarily be performed in inside working environment, low noise level, comfortable physical conditions.   Physical Demands: Work will be performed primarily sitting at a desk, very low degree of lifting.  Requires average finger dexterity to operate normal office equipment, such as computer, adding machine, etc.  Requires good eye/finger coordination.   Mental Demands/Education: Requires BS/BA Degree, preferably with a Business Administration or Finance degree or other business-related degree.  In the absence of a degree, this position will require at least 10 years of relevant work experience in the equipment finance industry. Strong analytical skills; excellent people skills.  Requires excellent verbal and written communication skills; ability to express ideas in a clear, thorough, and concise manner.                         Requires above-average aptitude in the area of math/number skills.  Proficiency in Microsoft Word and Excel.  Strong ability in problem analysis.   Amiable personality.  Must be an excellent team worker with strong interpersonal and teamwork skills.   Other Skills/Characteristics: Strong customer service values Excellent leadership skills, including strong coaching skills Ability to deliver a high level of responsiveness to internal customers Ability to be flexible, multi-task and organize priorities in a fast-paced work environment Maintain high level of focus and accuracy Initiative in pursuing developmental opportunities High computer literacy including Word, Excel, and Spread Program High level of professionalism and ability to maintain confidentiality Ability to meet individual goals along with the ability to contribute in a team oriented environment to ensure departmental and bank wide goals are met. Regular and dependable attendance is an essential function of this job. Employee will be expected to contribute to a positive working environment through words and actions. Employee will be expected to greet internal and external customers in a friendly and outgoing manner. Employee will be expected to take responsibility to ensure that internal and external customers receive outstanding customer service. Relationships: Responsible to the V.P. of Operations for fulfillment of duties, responsibilities, authority, and for proper interpretation.   Will have a high degree of contact with other MBEF and Bank personnel and direct personal contact with customers.  Must have the ability to develop customer rapport; must show genuine interest in others' needs and opinions.   In day-to-day function, will have contact with customers, public, and staff, and is to conduct self in a manner that will enhance the overall marketing effort of MBEF and the Bank.