Lending Support Coordinator

Merchants Bank is seeking a Lending Support Coordinator.  This on-site position can work from any of our Merchants Bank locations in MN and WI.   This position will assist customers, external and internal, with sales, service, processing, and various operational duties. This leadership position will direct, oversee, and train lending assistants with support and guidance from the Lending Support Manager. This position will have customer contact daily and assist lenders with a variety of duties throughout the loan process including completing, tracking, and updating loan information.       Prefer Associate’s Degree or higher with experience in a leadership role. Extensive knowledge and experience of commercial and consumer lending and banking regulations, department operations, policies and procedures preferred. Must have excellent written and verbal communication skills and be proficient in Microsoft Word and Excel.   Please click on Apply Now or apply in person at any Merchants Bank location. Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.         Managerial Responsibilities: Create a cohesive work environment by building relationships between and directly with Lenders, Lending Assistants, Credit Administration, and Loan Servicing. Provide on a continual basis appropriate orientation/training and mentoring for the lending assistants under supervision.   Responsible for leading, coaching, and developing the lending assistants by developing efficient working processes and providing career coaching.  Train Lending Assistants on loan documents, correspondence, and customer follow-up. Delegate assorted duties and assign reports to be pulled and distributed by Lending Assistants within the branches as needed. Create job postings upon approval, and review applications and resumes from HR prior to interviews and partner with HR and Lending Support Manager to select the best qualified candidates for Lending Assistant positions. Complete and review the performance appraisal and go over the areas of focus assigned to the role so that the employee is clear on expectations, goals, and objectives in order to succeed.  Provide feedback on a regular basis. Recommend salary increases after consultation with Lending Support Manager and HR using the appropriate salary matrix.  Approve time records in a timely manner.  Be cognizant of time off and overtime usage. Address performance issues with guidance from HR and support from Lending Support Manager. Schedule, prepare, and administer lending assistant meetings, Cross Functional Department meetings and follow up on research items as needed. Assist with scheduling, organizing, and conducting Lending Assistant Consistency meetings. Complete follow up after meeting on any questions and concerns. Schedule additional meetings and training needed after research is completed.  Assist with training Lenders, Lending Assistants and external customers on Compass and access Compass. Work with Finance in balancing Compass GL. Maintain Compass manual for bank. Main contact for Loan Servicing, Finance and IT for Compass regarding questions and issues.   Lending Assistant Responsibilities:    Create Credit Requests within the Lending Cloud system as requested by Lenders or as seen on Lender’s reports, for the Credit Analysts to complete the credit process. Request Commercial Loan documents within Lending Cloud for closings as instructed by Lenders or as approvals are presented and complete checklist prior to loan closing. Assist Lenders by obtaining required information necessary for loans, i.e., UCC search/copies, order appraisals, pull relationship exception report, title/flood/environmental assessment search, recording fees, customer documents, business corporate documentation, insurance and loan payoffs, etc. Work hand in hand with Lenders, SBA vendors, and Credit Administration for SBA loan approvals and documentation. Confirm all necessary loan documentation has been requested and received and all appropriate closing fees have been included in the billing statement when applicable. Generate billing statements as needed. Perform a Quality Control checkback on loans to ensure loan documents match credit authority and approval. Assist Lenders at time of closing by creating cashier’s checks and/or wire transfer of funds, notarize documents and send for timely recording/filing, i.e., satisfactions, mortgages, deeds, and assignments of rents. Complete CIP, Beneficial Ownership Form, OFAC, credit reports, risk rating changes and submit non-accrual loans. Attend customer visits and closings with Lenders when requested. Close loan with customer if requested by Lender. Prepare funding spreadsheet and checklists for booking and send/attach for the appropriate groups. Process Commercial and Consumer loans to be booked on the core system.  Ensuring that loans are balanced, and all documentation is received at the time of booking. Process Non-Originated Commercial and Consumer loans. If HMDA or CRA reportable, complete and prepare for Lender to review in Lending Cloud. Follow-up on outstanding documentation needed after closing (insurance, title work, etc.) Review insurance documents and complete insurance checklist and drop in appropriate department folder for processing. Process construction advances/draw requests, contact title companies/third party to complete inspections and advances. Complete customer loan advance/loan payment, late fee waivers, credit card payments, escrow disbursements as needed and payment reversal requests via Intranet form. Track FSA Advances and payments for borrowers as required by FSA. Assist with work on Floorplan advances & payoffs as needed. Supply customers with loan history reports, year-end reports, or any other loan documentation requests. Assist Lenders with collection of financial information and other reporting required from customers while working on exception reports. Scan incoming financials; drop in appropriate folder to be placed in LQAS. Generate document cover sheets for completed loan documents and other documents to be placed in LQAS Review salutations and contact import group for any updates when reviewing financial letters with Lenders. Send and assist in the processing on non-accrual documents and funds collected to the appropriate departments. Prepare correspondence as requested by Lenders for document signature, substitution of collateral, security agreement VIN number corrections, etc. Work with Lenders and CSR on NSF and UCF charges and reports. Complete quarterly audits and maintain collateral vault when list is received from import group and work with audit/compliance group, when needed to get items corrected. Provide outstanding customer service by answering telephones, assisting walk-in customers, and by providing on-going lender support to satisfy the customer needs. All other duties as assigned. Participate in community affairs to increase the Bank’s visibility and to enhance business opportunities.  Contribute to a positive working environment through words and actions. Maintain good working relationships with outside vendors. Adherence to compliance with laws, regulatory rules, and bank loan policies concerning financial institutions and completion of compliance training as required for job description.   Working Conditions: Travel to other bank locations to assist lenders and other bank staff with various job duties. Inside working environment, very low noise level, work performed primarily sitting at a desk.  Requires finger dexterity to operate office equipment.   Mental Demands/Competency/Educational Requirements: Must have above-average written and verbal communication skills and be proficient in Microsoft Word and Excel. This position requires a self-motivated individual that works independently with above average ability or aptitude in areas of reasoning, intelligence, and detail. Requires a well-organized, excellent team player with the strong ability to multi-task, problem solve and initiate projects and follow through as needed.   Internal and External customer’s confidentiality and confidence are critical to success in this position. Must possess strong interpersonal communication skills; ability to help people feel at ease, ability to effectively apply opening and developing techniques to expand relationships.   Prefer Associate’s Degree or higher with experience in a leadership role.  Higher education may be excluded if the individual has extensive experience within Merchants Bank and with leadership experience. Extensive knowledge and experience of commercial and consumer lending and banking regulations, department operations, policies and procedures preferred. Relationships: Reports to the Lending Support Manager for fulfillment of duties, responsibilities, authority, and for proper interpretation. Will have contact with customers, public, and staff, at all bank locations and is to conduct self in a manner that will enhance the overall marketing effort of the Bank.

Salary : $25 - $31