What are the responsibilities and job description for the Part Time Customer Service Representative position at Merchants Bank?
Job Summary: Merchants Bank is seeking a Customer Engagement Specialist to provide support to external and internal customers through digital channels, telephone customer contact, and problem-solving techniques.
Duties:
- Support customers with online banking, mobile banking, debit cards, and bill payments
- Provide telephone customer service daily with tact, courtesy, and a genuine desire to serve others
- Apply effective problem-solving, resolution, and call handling techniques
- Maintain proficient knowledge of personal computers, mobile devices, and applications
About Merchants Bank:
Merchants Bank is an Equal Opportunity Employer committed to diversity and inclusion. We value a workplace where everyone has the opportunity to succeed and grow.
Working Hours: Full-time position requiring 40 hours/week, with shifts varying between 7:15am-6pm Monday through Friday and a Saturday morning rotation.
