Teller

Are you looking for an opportunity at a company that is welcoming, has a positive work environment, and cares about employees?   Merchants Bank, Lakeville, has a part-time Teller position available. This position will generally be 15-20 hours/week, with more hours available at times to cover for vacations, illnesses, etc.  Scheduled shifts will vary between 8am – 5pm Monday-Friday and 9am-noon Saturday.  Occasional shifts may take place at Apple Valley and Rosemount.    We are looking for someone that is friendly, outgoing, a quick learner, and team player.  Duties include providing excellent customer service, cross selling products and services, and processing all types of banking transactions.  Previous cash handling and customer service experience desired.    Merchants Bank offers competitive wages and benefits for our part-time employees including vision insurance, 401(k) retirement plan; bonus plan; paid time off; and a variety of voluntary supplemental insurance options.    Please click on Apply Now or apply in person at Merchants Bank, Lakeville (18550 Joplin Ave). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.   Job Summary: Merchants Bank is committed to providing each employee with a responsible position, training and supervision.  This commitment is maintained with the expectation that each employee perform their duties and responsibilities in an excellent manner.  The following performance standards will provide management with procedures to measure teller performance.   This position is considered one of our most critical front-line customer contact positions, as our customers have direct contact with tellers for 85% of all their banking transactions.  Tellers are responsible for all cash-related transactions, in addition to transactions involving paper documents.  The position requires good basic, general knowledge of all banking operations.     The successful teller is one who excels in many areas and is fully engaged in their job.  Detailed aspects of each area are as follows:   Customer Service (Internal and External): Tellers play a vital role in providing service.  For many customers, tellers are their primary contact with the bank.  Customer Service is measured by the degree to which the teller provides excellent service to customers and maintains constructive relationships with co-workers to ensure a more positive working atmosphere.   Adheres to Bank customer service standards described in Service Plus and Welcome Home as follows: Acknowledges customers’ presence promptly with a “come on in” feeling, using a desk connector to help facilitate conversations, is aware of their surroundings and engaged in what is occurring. Sets aside their other work when customers approach Exchanges a greeting, smiles, and calls the customer by his/her name at least two or more times during the interaction Listens carefully to the customers’ requests, makes eye contact, clarifies facts and summarizes needs Demonstrates enthusiasm in handling customers’ transactions Explains banking procedures to customers in understandable terms avoiding Bank jargon Assists customers in the completion of bank forms, tickets, etc. Politely refers customers to a Customer Service Representative when necessary Thanks the customer by name for their business and offers further assistance Anticipates customer traffic and plans accordingly to ensure customers are served promptly and efficiently Seeks assistance and guidance from co-workers in a timely and polite manner to avoid abrupt interruptions Refrains from conversations on the phone or with other employees when serving customers Cooperates with others and is effective in establishing working relationships Identifies help opportunities to enhance customer relationships as well as helping assist customers to take full advantage of our banking services and products Asks test benefit questions and clarifying questions to place the customer in the appropriate product or service. Is able to summarize with the benefits and features of the product or service Offers hospitality to waiting customers   Work Habits: Specific skills demonstrating work habits include: Complies with audit regulations concerning the security of the teller window, computer terminal, and branch location Processes transactions efficiently and accurately and has less than 2 teller mitek errors per month Does not hold up “cut off” times for item processing at the end of the day Uses the computer terminal correctly to verify the account status Keeps money counted down and places excess cash in a secured second drawer Develops speed in balancing the teller window Maintains a neat and organized work area  by conducting daily clean sweeps Keeps to a minimum the number of times the teller window is closed to strap currency, review transactions, assist others, etc Projects a well groomed and professional appearance in conjunction  with “all dressed up” Adheres to bank policy on absenteeism and the establish work hours Does not accept personal phone calls or allow other distractions which can be handled after customers leave the office Avoids excessive non business related emails (internal and external) Avoids excessive personal cell phone and internet usage and texting Cooperates with other staff members and responds to supervisory guidance and direction, asked good questions, listens and does the appropriate detective work to either help themselves or our customers.  Provides the process, expectations and an explanation of the “next steps” Assumes additional responsibilities such as ATM, cash items, vault, etc. Adheres to bank guidelines on handling CTR transactions, Reg E, and overall compliance Dependability: Specific skills demonstrating dependability include: Works independently Stays focused under pressure Completes work in a timely manner Arrives to work as scheduled Accepts accountability Adapts well to change Flexible to changing needs, such as staffing needs for the Branch Is confidential (Internal and External) Is a team player Employee will be expected to contribute to a positive working environment through words and actions Employee will be expected to greet internal and external customers in a friendly and outgoing manner. Employee will be expected to take responsibility to insure that internal and external customers receive outstanding service. Employees will be expected to complete compliance assignments as needed. Regular and dependable attendance is an essential function of the job. Adherence to compliance with laws concerning financial institutions and completion of compliance courses as required for job description. Performs any and all other duties, as assigned, to increase performance of Merchants.   Other Duties Tellers may be asked to accept additional duties to provide efficient office operation and to enhance the teller’s opportunity for advancement.  Other duties are measured by the degree to which the teller assists in overall office operations to accomplish necessary functions and maintain the ATM, vault, cash items, auditing official checks, night deposit, drive-up window, etc.   Specific skills demonstrating the ability to perform and take initiative in other duties include: Accepts requests to cross-train for additional duties Performs duties accurately within the established guidelines Completes assignments independently and in a timely manner Organizes time to complete duties without sacrificing service to customers Is innovative, comes up with marketing and/or campaign ideas                                       Working Conditions:             Inside environmental conditions.  No environmental hazards such as chemicals.  Constant use of equipment, including, but not limited to, use of phones, fax machine, copier, coin machine, adding machine, and computer.   Physical Demands:             Predominately standing for extended periods, walking between units.  Lifting and carrying of coin not in excess of 35 lbs.  Average ability in manual dexterity, finger dexterity, and motor coordination.  Able to speak, see, and hear.   Mental Demands/Competencies: Above-average ability or aptitude in the areas of reasoning, intelligence, and clerical perception.  Ability to maintain concentration and focus on customer service in an environment where there is considerable noise from microphones and teller machines.  1 year of cash handling and/or customer service experience. High school diploma or equivalent. Ability to interact with others effectively. Basic math skills (addition, subtraction, multiplication, and division.) Attention to detail. Ability to follow established guidelines and procedures. Knowledge of appropriate referral sources regarding customer issues or bank products and services.   Relationships:             Responsible to Lead Teller for fulfillment of Teller functions.               Will have extensive contact with internal and external customers, and is to conduct relationships in a manner that will enhance overall image of the Bank.

Salary : $17 - $20