Overview

We’re a reliable, responsive commercial cleaning company.

Job Skills / Requirements

Position Summary:

The Operations Manager will be directly responsible for daily operations, customer satisfaction, account retention, and strong employee relations.  The Operations Manager must assure the effective functioning of commercial accounts and provide an efficient and safe working environment for employees. Will also ensure that all managed services are being provided in a proper and cost-effective manner.

Essential Functions:

• General budgets.  Stay on a budget (labor hour and wage) and cut labor costs where possible.
• Payroll.  Review all payroll sheets for cleaners and waxers at payroll time.  Check waxer sheets daily to account for hours worked.  Use the vehicle tracker report to verify sites visited.
• Scheduling.  Establish a current schedule board for period work scheduled for the next 30 days along with tag work posted.
• Tag work budgets.  Complete all tag work within the budget created for the job.  Immediate communication if work exceeds the budget.
• Equipment.  Update equipment records to account for equipment currently on-hand for use at customer sites, by waxers, and backup in the warehouse.
• Employee turnover.  Continually monitor employee turnover to look for trends and identify ways to reduce them.  Setup telephone exit interviews to better understand employee reasons for leaving.  The Office Administrative Assistant can help with this.
• Warehouse stock.  Implement and maintain a warehouse stock area and issue supplies/materials daily as needed.  The issue is according to need and not want.  Maintain records.
• Customer satisfaction.  Maintain a high level of customer satisfaction to reduce customer turnover.  Accomplish through regular customer visits by Area Managers and Operations Manager.  Day visits to access customer satisfaction and at night to check the quality of work.
• Area Manager daily reports.  Require daily reports from Area Managers and require all activities to be reported including customer sites visited/inspected, absences experienced for that area, and observations that need to be reported to customers.
• Training.  Provide or schedule training for Area Managers, waxers, and production workers appropriate for their position.  Also includes safety training sessions provided by Corporate Departments.           

Additional Information / Benefits

Knowledge, Skills, and Abilities Required:

• Minimum of 5 years property management/janitorial experience in a leadership role in janitorial services, property management, or hospitality/housekeeping services company
• Computer literate.  Average typing skills.
• Basic understanding of basic math.
• Thorough knowledge of all Microsoft Office applications and mobility devices.
• Able to work well with all levels of employees and managers.
• Ability to perform jobs with minimal supervision.
• Valid CA drivers 
• Regular and timely attendance
• Flexibility to respond to customer needs during non-business hours
• Schedules may vary; Split Shifts and weekend work 
• Ability to work independently and as a productive member of a team.

Qualifications: 

• High School diploma required. 
• Previous experience in a similar capacity and environment.
• Good verbal and written communication skills in English.
• Bilingual (English/Spanish) Preferred, but not required.

Other Demands: Please note this job description is not designed to cover all or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice and may include all or some of the physical demands listed.

Physical requirements include stooping, standing, climbing, and frequently lift and/ or moving a minimum of 50 lbs. of office and facilities equipment and trash and the ability to safely use equipment provided. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Physical Demands: The physical demands described here are representative of those that must be met and by an employee to successfully perform the essential functions of this job. While performing the duties of this position, the employee is occasionally or regularly required to perform the following repetitive movements:

• Sitting, walking, standing, bending (neck), bending waist), squatting, climbing, kneeling, crouching, stooping, twisting (neck), twisting (waist), and talking or hearing.
• Repetitive use of hands to finger, arms (left and right) for: 

• Simple grasping
• Use hands to finger, handle or feel objects, tools, or controls
• Fine manipulation
• Pushing
• Pulling 
• Reaching (above and or below shoulder level with hands and arms)
• Keyboarding with both hands
• Lifting and Carrying object(s) from floor, table, and shelves overhead or distance.

• Working around equipment and machinery
• Walking on uneven ground
• Exposure to noise
• Exposure to dust, gas, fumes, cleaning products, and noise

• Working at heights

• Working with biohazards such as:

• Bloodborne pathogens
• Sewage
• Hospital waste and others.

• Must be able to lift and stack objects up to 50 pounds occasionally and frequently exert 10 to 20 pounds of force to lift, carry, push, and pull or otherwise move objects
• Indoor/outdoor work environment with exposure to weather extremes.

• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.