What are the responsibilities and job description for the BI-LINGUAL Customer Service Rep. position at Merchants Distributors, LLC?
Overview:
Potential Schedule
Responsibilities:
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BI-LINGUAL
To professionally and efficiently provide assistance to Hispanic customer base.
Potential Schedule
Sunday-Off
Monday-9:30-6:00
Tuesday-9:30-6:00
Wednesday-9:30-6:00
Thursday-Off
Friday-9:30-6:00
Saturday-9:00 to 5:00
Responsibilities:
- Answer telephone calls and log all calls in HEAT CRM.
- Must possess bilingual skills to communicate and translate for our international customers.
- Accountable for telemarketing sales to customers including contacting customers to solicit orders.
- Coordinate product delivery, billing, and payment of product sold.
- Develop and maintain sales tracking sheet for product sold.
- Provide support in problem resolution of order questions, billing, and invoicing of product.
- Support Sales/Marketing Department by communicating programs and services for both current and potential customers.
- May be required to perform other tasks as assigned by management.
- Alert appropriate departments on issues or concerns on behalf of customers and follow up with customer with findings and/or solution.
- Key credit request and arrange pick up or credit for product or services.
- Provide clerical support within department.
- Dependable with an excellent attendance record.
- Above average communication skills.
- Must be bilingual.
- Above average knowledge with symbol unit technology.
- Proficient knowledge of EPOS order collection software and processes.
- Above average knowledge to explain MDI statements, invoices, and recaps.
- Proficient knowledge of OnDemand and Visual Info.
- Proficient knowledge of Cisco Agent call center system.
- Above average skills in problem resolution.
- Above average skills to meet deadlines and work in a fast paced environment.
- Proficient in Microsoft Office and ten key.
- Proficient knowledge of HEAT CRM software.
- Demonstrate a sense of urgency in creating customer satisfaction.
- Self-motivated and be able to work without a lot of supervision.
- Must be able to work flexible hours.
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