Business Systems Support Specialist

Overview

Community of Resources (COR) is a division of Merchants and Marine Bank, which has been proudly serving the communities along the Gulf Coast since 1899. At COR, we are the heartbeat of our family of brands, which includes multiple companies. We provide operational, information technology, and risk mitigation services to our brands within the Merchants & Marine Bancorp ecosystem, a well-established holding company with a staff of approximately 225 employees. We are committed to providing exceptional banking services for our customers and fostering a positive work environment for our employees.

Job Purpose

As a Business Systems Support Specialist, your role is vital in supporting the success of our strategic initiatives and enhancing operational efficiency. The incumbent will gather, analyze, and interpret data to help brands and lines of businesses make informed decisions. They will work with the COR Project Manager to provide maintenance, troubleshooting, and optimization to the core system.

Duties and Responsibilities

• Gather data from various sources such as databases, spreadsheets, and other bank technologies.
• Adhere to bank data standards to maintain data integrity.
• Generate regular and ad-hoc reports based on LoB and Brand needs.
• Identify potential risks and issues that may impact the core system.
• Provide ongoing processing support for the Banks Core technology options includes but not limited to application products and specifications.
• Write clear, concise, and grammatically correct records resulting in a consistent brand voice that is effective and compelling.
• Demonstrate professional behavior that supports team efforts and enhances team behavior, performance and productivity
• Review, create and modify core user rights for both internal and external users.
• All other duties and responsibilities, as assigned, to support the Banks mission & strategic objectives

• Advanced knowledge of excel
• Knowledge of the fundamentals of statistics and how to apply them to research and analysis
• Bachelor's degree (Data Analytics, IT, Business, Finance preferred)
• Excellent communicator with the ability to effectively translate technical data to non-technical employees.
• Ability to thrive in a fast-paced environment and manage multiple priorities simultaneously, often dealing with competing groups for resources. Prioritization and negotiation skill sets will be keys to success.
• Detail-oriented with a proactive attitude towards problem-solving and process improvement.

Working Conditions & Physical Requirements

• While performing the duties of this job, the employee is regularly required to remain in a stationary position, primarily at a desk. The work environment is typically located indoors but may have infrequent occasions to work outdoors. Some travel may be necessary to other businesses and branch locations.
• The employee is frequently required to operate a computer, printer, copy machine, calculator, telephone, and/or other office equipment.
• The employee frequently exchanges information with others and must be able to do so in an effective manner. Must have the ability to communicate clearly and effectively, both verbally and in writing, and across a variety of audiences.
• The employee may frequently move items up to 20 pounds and occasionally move items up to 25 pounds.
• The employee may frequently reach for files, books, and similar items in high or low places and must have the ability to bend, stoop, or reach.
• Their typical schedule is 40 hours per week, Monday through Friday. Overtime or extended hours may be occasionally required.

Direct Reports

None

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected under applicable law.