What are the responsibilities and job description for the Industrial Customer Service Representative position at Merchants Metals LLC?
Description
We are seeking an Industrial Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information. Assist our sales team department.
Schedule: Mon-Friday 6 am-3 pm-No weekends!!
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
Requirements
Qualifications:
- Previous experience in an industrial setting as a customer service, sales, or other related fields is required.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- ERP prior experience
