Claims Supervisor, Auto Physical Damage

Claims Supervisor, Auto Physical Damage

Buffalo, NY

Hybrid Work Schedule

Merchants Insurance Group, a Northeast leader in Property and Casualty Insurance, has an exciting and rewarding career opportunity for a Claims Supervisor, Auto Physical Damage (APD) to join our collaborative and dynamic Claims team in our Corporate Headquarters located in Buffalo, NY.

The Claims Supervisor, APD reports to the Manager, Corporate APD and is responsible for leading and mentoring a team of talented claim professionals handling auto physical damage claims.

Merchants Insurance Group is proud to be named one of Buffalo Business First’s Best Places to Work in Western New York for a second consecutive year and to be named both a “Fast Track” company and Top Private Company for the fifth year in a row by Buffalo’s Business First.    Merchants has also been named as one of Ward's top 50 performing insurance companies in the United States for the 4^th year in a row.  Ward's is the provider of benchmarking and best practices for the insurance industry. They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to: 

• Responsible for the daily management of the APD team to ensure the adequate case reserve levels, equitable claim settlements, expense control and discharge of policyholder’s liabilities in a timely and efficient manner.
• Oversee daily APD activities, including file review, investigation, and negotiation. Ensure compliance with applicable laws, regulations, and company policies. Monitor workload distribution and adjust assignments to optimize productivity.
• Track and analyze team performance metrics, such as settlement, productivity and cycle times. Prepare regular reports for management, highlighting trends and areas for improvement. Develop and implement strategies to improve recovery outcomes.
• Ensures that all claims are reserved timely and in accordance with the company reserve philosophy.
• Provides training and mentorship to new colleagues, assists in the onboarding process, and serves as an ongoing technical resource for the less experienced colleagues. 
• Responsible for auditing claim files, implementing processes and procedures, and providing input for performance management purposes.
• Supervise all staff reporting to this position.

Qualifications & Skills:

• Qualified candidates will have a 4-year degree or equivalent work-related experience.
• 3-5 years of experience in auto physical damage claims.
• 1-2 years in a supervisory role.
• Insurance industry designations are desired.
• High level of claims technical knowledge.
• Proficient with state and federal laws affecting claims handling. 
• Knowledge of industry developments and trends.
• Microsoft Office knowledge as well as the ability to work with internal company systems.
• Exceptional organization, verbal and written communication skills are highly desirable.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale.  The actual compensation will be determined based upon experience and other factors permitted by law.  The initial pay range for this position is $75,000 - $100,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Hybrid work schedule. Hybrid work schedule.  The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Flexible work arrangements, including flex scheduling and summer hours.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! EOE

Salary : $75,000 - $100,000