Customer Service Associate

Work Your Magic with us! Start your next chapter and join MilliporeSigma.

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

MilliporeSigma is expanding our Mirus Bio facility in Madison, WI! Mirus Bio pioneered the manufacture of transfection reagents and proprietary technologies for nucleic acid delivery applications. Our dynamic and forward-thinking approach has allowed us to stay agile and adapt to emerging trends. Our work is technical and cutting-edge, and we promote a culture that encourages creativity, initiative, responsibility, and respect. Mirus’ current focus is on developing and commercializing novel research and GMP-grade products to enable researchers within the cell and gene therapy space

Your Role:

• Accurately process phone, fax, email, EDI, and web orders for domestic and international shipping in ERP software.
• Answer customer phone and email inquiries.
• Initiate contact with customers regarding questions or clarifications about orders.
• Generate lot number and pick list information to support the Shipping department.
• Email and mail invoices for daily orders.
• Maintain customer order documents accurately.
• File departmental information appropriately.
• Use ERP software to process payment for credit card payments for orders.
• Work with EDI system to receive purchase orders and send required documents to trading partners.
• Process sample requests.
• Close out the business day by posting invoices.
• Communicate with and assist other Mirus Bio departments.
• Attend meetings as requested or required.
• Complete tasks and training in the Quality Management System.
• Assist with general office duties/company needs as requested and required.
• Demonstrate behavior outlined within the Mirus Bio Employee Handbook.
• Perform other duties as assigned by Global Director, Field Applications and Support.

Who You Are

Minimum Qualifications:

• Bachelor’s Degree

OR

• 2 years of customer service experience, including general office support and data entry.

Preferred Qualifications:

• Customer service experience within the life science or medical industry.
• Excellent verbal and written communication skills.
• Superior attention to detail.
• Solid sequential processing skills.
• Ability to meet daily internal deadlines.
• Accurate data entry.
• Proficiency in Microsoft Office Applications.
• Reliable attendance at job site.
• Prior EDI experience.
• Enterprise Software/Database Entry Experience.
• Reliable transportation to Mirus Bio in all weather conditions.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

Apply now and become a part of our diverse team!

If you would like to know more about what diversity, equity, and inclusion means to us, please visit https://www.emdgroup.com/en/company/press-positions.html